- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
Make contact centres efficient
Meet the needs of your customers and your business
You’re under constant pressure to balance your company’s need for efficiency with your customers’ demands for service. Our customer management and contact centre solutions can enable you to better match customer requirements to your available experts, improve efficiency and generate more income. We helped one organisation to handle 50 per cent more calls with the same number of staff and deal with 83 per cent of customer queries at the first point of contact, converting more calls into sales.
Our solutions can also help you to scale your customer service up or down according to demand, improve staff productivity by delivering relevant information in real time, reduce network costs and enhance customer service. We’re acknowledged experts in creating, running and hosting call centres. In fact, we won Best Customer Care at the 2007 World Communication Awards, and Excellence in Customer Service Innovation from analyst Frost & Sullivan.