Argentina

Local Time:

GMT-3

Hours of Operation:

0900-1800, Monday through Friday

Telephone Number:

54-11-4322-2999 ext. 3

FAX Number:

54-11-4322-2999 ext. 7

After Hours:

Customers can call the Global Customer Assistance Center on +80004636638. < this number doesn't work calling from Argentina
Comment: bt.infonet.ar-support@sedeco.com.ar

Australia

Local Time:

GMT+10

Hours of Operation:

24 hours

Telephone Number:

1 800 036 016 (Australia only) or +612 8289 8222 (international callers)

FAX Number:

+612 9267 9906

After Hours:

Calls are automatically diverted to the Global Customer Assistance Centre.

Austria

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0730-1630, Monday through Friday

Telephone Number:

+43 50664 42011

FAX Number:

+43 50664 45476

After Hours:

Universal Free Phone Number through Brussels to the Global Customer Assistance Center by calling +80004636638.

Belgium

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800-1800, Monday through Friday

Telephone Number:

32-2-6273888

FAX Number:

32-2- 6403638

After Hours:

Answering machine provides Universal Free Phone Number for calling the Global Customer Assistance Center at +0080004636638 from phones directly on the Belgacom network. Or +0800 132 78 for all others.

Comment:

e-mail: support@be.bt.infonet.com

Bolivia

Local Time:

GMT-4

Hours of Operation:

0800-1900, Monday through Friday

Telephone Number:

591-2-2119420

FAX Number:

+591-2-2119412

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Brazil

Local Time:

GMT-3 (-2, DST)

Hours of Operation:

0730- 2000, Monday through Friday

Telephone Number:

55-11-2146-3000

FAX Number:

55-11-2146-3099

After Hours:

No answering machine. Customers can call directly to the Global Customer Assistance Center at +1 310.335.2600 ext. 2500.

Canada

Local Time:

GMT-4,-5,-6,-7,-8 (-3,-4,-5,-6,-7, DST)

Hours of Operation:

24 Hours

Telephone Number:

1-866-282-8805

FAX Number:

1-770-333-4630

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

China

Local Time:

GMT+8

Hours of Operation:

0900-1730, Monday through Friday
on: +8610 5812 9998

Telephone Number:

+86 10 58129998

FAX Number:

+86 10 5812 9988

After Hours:

Outside business hour, including weekends and holidays, customers can call +86 13601176271

Comment:

BT China (Beijing) Limited,
702, Tower W3,
Oriental Plaza,
1 East Chang An Avenue,
Dongcheng District,
Beijing 100738 China

Colombia

Colombia

Local Time:

GMT-5

Hours of Operation:

0800-1800, Monday through Friday

Telephone Number:

+57-1-410- 3982 ext. 4011, 4020,4016

FAX Number:

+57-1-295-4889

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Comment:

Customers can call collect to the Global Customer Assistance Centre on 1-310-640-0520

Costa Rica

Costa Rica, Guatemala, Honduras, El Salvador and Nicaragua (all this countries have the same information)

Local Time:

GMT -6

Hours of Operation:

0800-1730, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Czech Republic

Local Time:

GMT +2

Hours of Operation:

24/7

Telephone Number:

+420-2-2525-1555

FAX Number:

+420-2-2525-1515

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Denmark

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800 - 1600, Monday through Friday

Telephone Number:

45-38-198467

FAX Number:

45- 38-343916

After Hours:

Answering machine provides Universal Free Phone Number via Brussels to the Global Customer Assistance Center by calling +80004636638.

Dominican Republic

Local Time:

GMT-4

Hours of Operation:

1000-1900, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Ecuador

Local Time:

GMT-5

Hours of Operation:

0830-1800, Monday through Friday

Telephone Number:

+593(2)2456-222

FAX Number:

+593(2)2456-218 ext. 106

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Egypt

Local Time:

GMT+2

Hours of Operation:

0900-01700 Sunday - Thursday

Telephone Number:

+ 202 333-11-852

FAX Number:

+202 276-86-555

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

El Salvador

Costa Rica, Guatemala, Honduras, El Salvador and Nicaragua (all this countries have the same information)

Local Time:

GMT -6

Hours of Operation:

0800-1730, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Finland

Local Time:

GMT+2 (+3, DST)

Hours of Operation:

0800 -1600, Monday through Friday

Telephone Number:

020-7501-220
+358-20-7501-220 (outside Finland)

FAX Number:

+358-20-7789- 369

After Hours:

No answering machine. The telephone number automatically forwards to our Global Customer Assistance Center.

France

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0900-1730, Monday through Friday

Telephone Number:

+33 1 78 41 38 38

FAX Number:

+33(1)41161030

After Hours:

Calls are transferred to the Global Customer Assistance Center after business hours

Germany

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800-1545, Monday through Friday

Telephone Number:

49 69 665 22 499

FAX Number:

49 69 3307 7599

After Hours:

No answering machine. The telephone number automatically forwards to our Global Customer Assistance Center.

Greece

Local Time:

GMT+2 (+3, DST)

Hours of Operation:

0700 -1500, Monday through Friday

Telephone Number:

+0030 210 8762 689, 0030 6974477577

FAX Number:

0030 210 8762505

After Hours:

No answering machine. Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext.2500.

Guatemala

Costa Rica, Guatemala, Honduras, El Salvador and Nicaragua (all this countries have the same information)

Local Time:

GMT -6

Hours of Operation:

0800-1730, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Honduras

Costa Rica, Guatemala, Honduras, El Salvador and Nicaragua (all this countries have the same information)

Local Time:

GMT -6

Hours of Operation:

0800-1730, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Hong Kong

Local Time:

GMT+8

Hours of Operation:

0900-1800 Monday through Friday

Telephone Number:

852 2528 0577

FAX Number:

852 2528 1571

After Hours:

Calls are transfered to the Global Customer Assistance Center after business hours.

Comment:

For general inquiries, please call 852 2528 0550 during business hours (9am to 6pm, Mon to Fri)

Hungary

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800-1700, Monday through Friday

Telephone Number:

(36 1) 395 9030

FAX Number:

(36 1) 275 5887

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

India

Local Time:

GMT (+5)

Hours of Operation:

24 hours

Telephone Number:

Direct lines: +91 22 3980 6851 / 52 / 53
Board line: +91 22 3980 6800 / +91 22 3988 4545

FAX Number:

+91 22 3980 6899

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Comment:

Helpdesk Email:indiahelpdesk@bt.com

Indonesia

Local Time:

GMT+7

Hours of Operation:

24 hours

Telephone Number:

+62 21 3868001
+62 21 3867005

FAX Number:

+62-21-522-2296

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Ireland

Local Time:

GMT (+1, DST)

Hours of Operation:

24 hours x 7 days

Telephone Number:

Freefone 1 800 553203
DDI +1 310-335-2600 ext. 2500

After Hours:

Calls to be automatically redirected to GCAC (1 800 553203)

Comment:

Ireland Calls currently routed to GCAC

Israel

Local Time:

GMT+2

Hours of Operation:

0800-1900, Sun.- Thu.; 0800-1200, Fri.

Telephone Number:

972-3- 9260226

FAX Number:

972-3-9213665

After Hours:

Customers can call the Global Customer Assistance Center on +80004636638.

Italy

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0900-1800, Monday through Friday

Telephone Number:

800INFONET (National Toll Free)
++39 02 75292 3480 (International)

After Hours:

Customers can call collect to the Global Customer Assistance Center on ++1 310 6400 520

Japan - KDDI

Local Time:

GMT+9

Hours of Operation:

24 hours x 7 days

Telephone Number:

81-3-3347-5455

FAX Number:

81-3-3347-5965

After Hours:

Customers can call the Global Customer Assistance Center (001)-010- 80004636638.

Comment:

Helpdesk Email: soc- frcr@kddi.com

Japan - KBGS

Local Time:

GMT+9

Hours of Operation:

24 hours x 7 days

Telephone Number:

81-3-5639-3021

FAX Number:

81-3-3641- 1621

Korea (Republic of)

Local Time:

GMT+9

Hours of Operation:

0830-1800, Monday through Friday

Telephone Number:

(822) 725-6074 ~5

FAX Number:

(822) 725-6076

After Hours:

Korea Telecom 24-hour Support Center at (822) 733-8961. Fax: 723-5161.

Luxembourg

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0830 -1800, Monday through Friday

Telephone Number:

+352-4056371

FAX Number:

+352-498825

After Hours:

Answering machine provides green number to the Global Customer Assistance Center by calling 8002 2491.

Comment:

Technical Department : lutech@infonet.lu

Malaysia

Local Time:

GMT+8

Hours of Operation:

0900- 1800

Telephone Number:

603 8996 3775

FAX Number:

603 8996 3770

After Hours:

Calls are transferred to the Global Customer Assistance Center after business hours.

Comment:

Only GCAC and HD Malaysia are allowed to call Telekom Malaysia's HD for any faults

Mexico

Local Time:

GMT-6 (-5, DST)

Hours of Operation:

Winter: 15:00 GMT to 22:00 GMT
Summer: 16:00 GMT to 21:00 GMT

Telephone Number:

(52) 55 528318006, 52 55 5283 1807, 52 55 5283 1808

FAX Number:

(52) 55 52831899

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-640-0520.

Comment:

In case of an emergency after hours, if the presence of a TSE is needed, GCAC can reach any engineer in Mexico through the normal oncall procedures.

Netherlands

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0830 -1800, Monday through Friday

Telephone Number:

+31-20-5456777

FAX Number:

31-20-6430251

After Hours:

Answering machine provides Universal Free Phone Number to reach the Global Customer Assistance Center by calling the number 0800- 22554636.

New Zealand

Local Time:

GMT+12

Hours of Operation:

0800-1800, Mon.- Fri. (Australian Eastern Standard Time)

Telephone Number:

0-800-94-3000

FAX Number:

After Hours:

Connects to Certified Help Desk in Australia

Nicaragua

Costa Rica, Guatemala, Honduras, El Salvador and Nicaragua (all this countries have the same information)

Local Time:

GMT -6

Hours of Operation:

0800-1730, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Norway

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800 -1600, Monday through Friday

Telephone Number:

800-30635 (Norway)
47-67892970 (International)

FAX Number:

None at this time

After Hours:

Calls are transferred to the Global Customer Assistance Center after business hours. Customers can also call the GCAC directly by dialing +80004636638.

Panamá

Local Time:

GMT -5

Hours of Operation:

0900-1830, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

+506 2224-1348

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Peru

Local Time:

GMT-5

Hours of Operation:

0900-1730, Monday through Friday

Telephone Number:

+511 221 3380 (Office)

FAX Number:

+511 221 3533

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500 or Voice Redirection Service on + 511 221 3380 dial option 8.

Philippines

Local Time:

GMT+8

Hours of Operation:

24 hours

Telephone Number:

+632 8302946
+632 830 2947
+632 830 2948

FAX Number:

63-2-8135794

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Poland

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0900 -1700, Monday through Friday

Telephone Number:

+48(22)5231010

FAX Number:

+48(22)8410047,+48(22)5231333

After Hours:

One person answers the phone during the night shift. From 5pm to 9am, you can call +48(22)5231256.
Faxes are picked up between 8am and 5pm.

Portugal

Local Time:

GMT (+1, DST)

Hours of Operation:

0930-1830, Monday through Friday

Telephone Number:

+351-21-3863522

FAX Number:

+351-21-3861361

After Hours:

Answering machine is available.
Customers can also call the Global Customer Assistance Center through Brussels green number of 800-832147.

Puerto Rico

Local Time:

GMT-4

Hours of Operation:

1000-1900, Monday through Friday

Telephone Number:

PABX: +506 2234 3410;
+1 877 463 6380

FAX Number:

After Hours:

Customers can call collect to the Global Customer Assistance Center on +1-310-640-0520.

Romania

Local Time:

GMT+2

Hours of Operation:

0830-1730, Monday through Friday

Telephone Number:

40-21-3146890

FAX Number:

40-21- 3125588

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Comment:

e-mail: support@infonet.com.ro

Russia

Local Time:

GMT+3 (+4, DST)

Hours of Operation:

0900 -1800, Monday through Friday

Telephone Number:

7495 915 2262

FAX Number:

7495 915 7158

After Hours:

Answering machine to leave messages only. Customers can call the Global Customer Assistance Center collect on 1-310-335-2600 ext.2500.

Singapore

Local Time:

GMT+8

Hours of Operation:

0900-1800, Monday through Friday

Telephone Number:

+65 6290 7040

FAX Number:

+65 6293 9500

After Hours:

Calls are automatically rolled over to Global Customer Assistance Center (GCAC) after office hours. Alternatively, customers can call the Global Customer Assistance Center collect on 1-310-335-2600 ext.2500.

South Africa

Local Time:

GMT+2

Hours of Operation:

0730-1600, Monday through Friday

Telephone Number:

+27-31-583-2441

FAX Number:

+27-31-583-2441

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Spain

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

24 hours

Telephone Number:

Madrid: +34 91 728 6400
902 115363 (in-country)

FAX Number:

34 91 728 6420

After Hours:

+34 91 728 6400 (two lines plus answering machine). Customers can call Universal Free Phone Number to the Global Customer Assistance Center on +80004636638.

Sri Lanka

Local Time:

GMT+6

Hours of Operation:

0800-1700, Monday through Friday

Telephone Number:

94-11-2437545

FAX Number:

94-1-2437547

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Sweden

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

08.00-16.30, Monday through Friday

Telephone Number:

020-781140 Toll-Free +46�771353071

FAX Number:

+46 8 456 7701

After Hours:

Toll free number is redirected to the Global Customer Assistance Center or customers can call the toll-free number direct to the GCAC at +80004636638.

Switzerland

Local Time:

GMT+1 (+2, DST)

Hours of Operation:

0800-1800, Monday through Friday

Telephone Number:

0800 463 66 38 (0800 INFONET)
+41 31 390 70 90 (International Calls)

FAX Number:

+41-31-390 70 99

After Hours:

Calls are transferred directly to the Global Customer Assistance Center after business hours.
Direct Free Phone: 00 8000 463 66 38 (00 8000 INFONET)

Taiwan

Local Time:

GMT+8

Hours of Operation:

0900-1700, Monday through Friday

Telephone Number:

+886 2 6638 0317

FAX Number:

886-2-6638-0333

After Hours:

Answering machine provides a message to call collect the Global Customer Assistance Center at 1-310-335-2600 ext.2500, or leave a message and they will get back to you the next business day.

Thailand

Local Time:

GMT+7

Hours of Operation:

0830-1730, Monday through Friday

Telephone Number:

662-955-1199 ext. 501, 502, 400; Direct Number: 662-626-0072 ; Mobile Number: 668-4752-5199

FAX Number:

662-659- 5830

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-640-0520.

Turkey

Local Time:

GMT+2 (+3, DST)

Hours of Operation:

0800-1700, Monday through Friday

Telephone Number:

90-216-5427733
90-216-5427788

FAX Number:

90-216-5427701

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

Comment:

Technical Department : support.tr@bt.com

Ukraine

Local Time:

GMT+2 (+3, DST)

Hours of Operation:

24 hours

Telephone Number:

+380 44 230 5219

FAX Number:

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.

UK

Local Time:

GMT (+1, DST)

Hours of Operation:

0800-1800, Monday through Friday

Telephone Number:

+44 (0) 800 0234 675

FAX Number:

44-20-7287-5564

After Hours:

Calls are diverted to the Global Customer Assistance Center. Customers can also call the GCAC direct on +80004636638.

United States

Local Time:

GMT-5,-6,-7,-8 (-4,-5,-6,-7, DST)

Hours of Operation:

0600-1700, Monday through Friday

Telephone Number:

1-800-310-8743, 1-310-640-0447

FAX Number:

1-310-322-5190

After Hours:

Calls are automatically diverted to the Global Customer Assistance Center.

Uruguay

Local Time:

GMT -3

Hours of Operation:

0900-1830, Monday through Friday

Telephone Number:

54-11-4322-2999 ext.33

FAX Number:

54-11-4322-2999 ext. 50

After Hours:

Customers can call the Global Customer Assistance Center on +1-310-640-0520.

Comment:

e-mail: ar_infonet_helpdesk@sedeco.com.ar

Venezuela

Local Time:

GMT-4:30

Hours of Operation:

0800-1700, Monday through Friday

Telephone Number:

+58 212 576 7215
+58 212 576 5320

FAX Number:

After Hours:

Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500.