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BT’s Capability Group is where we professionally manage all of our existing contacts. It enables us to maximise our expertise, resources and delivery capacity for the benefit of all our customers. The Capability group uses the collective capability present in each specialised area, to ensure that each contract benefits from economies of scale, knowledge sharing and technical ability. By taking an overall view, our customers receive value for money. We have a streamlined organisation and are able to reduce the time it takes to address your needs. Our customers benefit from faster project start-up times, reduced development time through reuse, a wider experience pool and a reduction in overall costs. With expertise in Project Management, Security, Solutions Design, Service Management, Innovation, IT provision, Commercial, Finance and Legal, the group can provide a global, world-class service, to any and all of its customers.
We adopt the methodologies listed below as best practice.
ITIL – Information Technology Infrastructure Library helps us define how we operate and we currently adopt the ITIL version 2 for our DFTS programme. ITIL is a structured OGC way of working and it ensures we operate our services in an integrated way with regards to all functions, including problem management, change management, incident management and configuration management.
CMMI – Capability Maturity Model Integrated. This model helps to grow the maturity of an organisation based on formal guidelines. It ensures we perform functions such as change management, quality management, and financial management in a consistent manner.
Project Management – BT Defence and Security follows three different standards for managing successful programmes. All three are OGC Governance frameworks:
1. MSP (Managing Successful Programmes) - outlines how we manage the programme
2. Prince 2 - ensures we manage projects in a controlled environment
3. P3O - Portfolio, Programme and Project office depicts how a programme office should function
4. Governance - we have joint and open Governance with our customers as they attend change boards, programme/project delivery boards and in life service boards.
Co-Location – The DFTS headquarters are located with the MOD in their premises. This enables us to work side-by-side, improving programme management since a strong level of trust is required to ensure this partnering method of working is effective.
Customer Satisfaction – The BT Global Service Management teams provide relationship and service-level management on a global basis and act as the key interface for service to the customer. Customer loyalty is important to Global Customer Service and we continuously measure customer satisfaction.
Partnering – The Capability Group has developed extensive ties with other BT and private sector partners responsible for delivering the projects and services to the Defence and Security customer base. Utilising formal project and programme management discipline, and backed by an organisation wide work–packaging approach, the Capability Group can provide expertise in a wide range of technical services, and can call on any part of the BT group to assist in meeting our customer requirements.
