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Local Government - Making your organisation more efficient
With council funding falling by 26 per cent over the next four years, having to do things differently is no longer an option.
So how can local authorities make ends meet?
You will have to do things very differently - not only reducing “back office” overheads, but looking to outsource the provision to social enterprises, third-sector organisations and commercial businesses.
Councils are beginning to collaborate in all sorts of ways - some are already time-sharing executive teams, adopting shared-service approaches to delivery. One thing is certain the traditional way of doing things has to change.
We can help authorities:
• Understand how and where state-of-the-art networked IT systems would enable you to work in different ways and much more efficiently.
• Streamline processes, reduce bureaucracy and cut costs while simultaneously driving up standards of service.
• Simplify your interactions with the communities you serve and drive up levels of customer satisfaction.
• Ensure customers are only asked to provide data once - at the first point of contact - and that whatever actions are agreed are completed on time, right first time.
• Make existing supply chains more efficient.
• Collaborate with a wider range of parties to reshape service delivery and improve outcomes.
• Share information appropriately and securely with those you involve in service delivery.
• Enable staff to interact more efficiently with colleagues, customers and suppliers, increasing responsiveness and productivity.
• Simplify your IT infrastructures.
• Implement common standards and practises that allow information to be used to better effect.
• Avoid capital and other expenditure by making existing ICT assets work harder.
• Honour your environmental commitments while controlling – and ideally reducing – costs.
An efficient communications infrastructure can deliver cost reductions, along with consolidation of contracts and suppliers, often without the need for capital expenditure. It can also provide a platform for the deployment of integrated applications that can transform the way local authorities do business and how your people work.
Our Operational Efficiency portfolio is specifically designed to reduce the costs and complexities of operating networks and IT systems and improve not just their performance, but the performance of the people who use them.
Unified Communications and Collaboration - Unified communications systems make it easier for people to work flexibly and use conferencing services. In turn, this creates opportunities for local authorities o reduce the amounts they spend on accommodation and the impacts they have on the environment. Unified communications also make it easier for people to interact with citizens, suppliers and partners, reducing the time and cost of meeting various needs.
Cloud services
Cloud computing will have a big impact in driving costs down and driving levels of efficiency up. It’s a tried and tested approach – one we’ve been using for years.
Now, we’re offering customers a whole lot more: data centre capacity, contact centre solutions, business productivity tools, managed security services - and more that’s yet to come. All designed to make it as easy as possible for local authorities and other customers to get the IT services they need, as and when they need them.
Read more about - how BT can take you Beyond the Cloud
