To be successful in today’s retail landscape you need to ensure that customers have trust in the security and resilience of your operations. In recent years there’s been an explosion in the amount of personal and financial information being held by retailers and a subsequent increase in the need for compliance with a diverse set of regulations.
We have a long and distinguished track record of providing hardened security through a range of managed services, covering everything from enhancing your operational resilience to Payment Card Industry Data Security Standard (PCI DSS) services.

BT has one of the world’s largest business continuity and security practices. We offer our customers a world leading Business Continuity Management framework, and we are one of the first organisations to be awarded certification to best practice BS25999-2: 2007 business continuity standard.

The key areas our payment processing and business security offerings for retail cover are:

• Managed Payments
• Firewalls
• Loss prevention through BT Redcare
• Identity and Fraud Management

Managed Payments

For more than a decade BT has been at the forefront of information security. Our digital security credentials are second to none and we have a strong track record of enhancing security for retail and financial services organisations.

We provide fully-managed, Payment Card Industry Data Security Standard (PCIDSS) compliant, services that minimise the risk of security breaches on and off line. Our end-to-end payment service is designed specifically to help you easily comply with the PCI standard.

We supply the hardware, software, implementation, hosting, support and training, as well as proactively managing the service. It will enable you to get a clearer view of activity through a dedicated reporting portal and ensure that you can provide added value services, including tokens, vouchers and, where available, tax-free shopping easily and securely.
Our fully managed service enables you to:

• Process payments quickly, efficiently and compliantly
• Reduce card data loss and ensure peace of mind for your customers
• Simplify your PCIDSS compliance obligations and free you to concentrate on your core business.

BT Assure - Managed Payment services have been successfully implemented in many retail organisations, including WH Smiths, Clarks and Crabtree & Evelyn.

Firewalls

We’ll work with you to identify security threats, build layered defences into your networked IT and communication systems, and provide real time security management and monitoring. As a result, you’ll be better able to anticipate and respond to threats, provide secure access to information and services, and protect your operations, data, and reputation.

Large organisations across the world trust BT as their security partner, including Unilever and Criminal Law Solicitors Assoc. BT is active in a number of security organisations worldwide, including FIRST (Forum of Incident and Security Response Teams), as well as being accredited to a number of information security (ISO27001) and auditing (SSAE16 and ISAE3402) standards.

With BT Assure you can benefit from enhanced, 24/7 network-wide security delivered by a globally-trusted security services provider. Our approach delivers optimised protection across your network against today’s online threats.

Our managed security services include:

• Assure Threat Monitoring: analysing your applications and infrastructure, in near-real time.
• Assure Device management: ensuring the best device configurations for maximum surveillance.
• Assure vulnerability scanning: monitoring enterprise assets and current state of operation.
• Assure Firewall Management
• Assure Web Security
• Assure Intrusion Prevention
• Assure MessageScan

Loss Prevention through BT Redcare
Combating theft and shrinkage remains perhaps the central security issue in retail. By combining powerful video analytics with our networking expertise we deliver integrated security solutions that are unrivalled in the retail marketplace.

With one of the largest dedicated security and business continuity practices in the world, employing more than 1,300 specialist security practitioners and recognised by industry analysts, our IP networking experience, combined with BT Redcare physical surveillance, can give you a much clearer view of activities and enhance loss prevention in stores. We have more than 25 years’ experience in providing high-quality CCTV and surveillance solutions to industry, government and retailers.

It’s not just about reducing shrinkage. Our tracking and monitoring technologies enable you to track, trace and monitor the movement of valuable assets and goods, and more importantly, help to protect them.

Industry analysts, including Frost & Sullivan and Gartner, recognise BT as a managed security services industry leader. Working alongside high-quality suppliers, we have enabled around 400,000 UK shops, offices, hospitals and organisations to enhance their security.

Identity and Fraud Management
Retailers, like most other businesses these days, need to share information and systems with people they trust and collaborate with. Yet you also need to protect your business against ID theft and fraudulent activities. In an era of flexible working, online services and communities of interest robust Identity and Fraud management practices are now absolutely essential.

BT Assure Identity enables you to identify customers, partners and employees successfully and grant access to the critical business information they need.

In association with data services company GB Group, we developed BT Assure URU, an innovative web-based service to help organisations fight identity fraud and money laundering.

BT Assure URU provides an easy way to verify identity details taken from a variety of paper documents. This data is checked against some of the most comprehensive and reliable data sources available in the UK, in real time, providing an easy-to-understand response which can be used to decide whether to accept the consumer’s application.

BT Assure URU is designed to significantly reduce costs compared with manual verification of the original paper documents, which is expensive and time-consuming. Furthermore, It is a fully automated system, and operators and employees don't need to be experts in the issue of documentation validity and identity fraud.

We use this service ourselves and  it saves us over £88m a year, our customers save an average of £12m a year.
Another of our identity and fraud management offerings is BT Assure Fraud Reduction. Working directly with your existing ecommerce application, it assesses the risk of fraud posed by each transaction and enables you to stop any suspect transactions in time. The service can be used by retailers selling any type of product or service, even digital content, software, or other products or services that are delivered instantly.

Our Identity and Fraud Management services have enabled our customers to:

• Secure access: providing secure, role-based access with passwords, strong authentication or biometrics across disparate IT systems.
• Protect sensitive data: define the location, use and importance of organisational and customer data.
• Ensure regulatory compliance: consolidate security infrastructure and easily enforce security policies.
• Gain fine-grain control: closely manage users’ access to systems with the most appropriate technologies and security policies.
• Improve usability: ensure ‘single authentication’ when providing access to a range of systems

We have been providing global identity and fraud management solutions for more than a decade to companies such as TD Waterhouse, helping them comply with ever more complex regulation while empowering their workforce.