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Outsourced Contact Centres (1) Self-service and queue-management platforms (4)

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BT brings you powerful customer relationship management (CRM) services to maximise the potential of your contact centre operations through a range of capabilities and applications – designed to enhance the customer satisfaction and enterprise performance of your inbound email, web chats, and phone calls.

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Auto Contact Cut your agent costs by up to 90 per cent by letting your customers help themselves
Cloud Contact Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you
Cloud Contact Cisco Make your contact centres virtual to cut costs and boost efficiency
Inbound Contact Be there for your customers, whenever they need you

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Carbon Impact Assessment Consultancy Measure your carbon emissions and reduce them through networked IT solutions to increase efficiency and cut costs.
Carbon Impact Assessment Quick Start Learn which networked IT solutions can help you cut wasteful emissions and costs – in just days.
Contact Centre Efficiency Quick Start Improving contact centre efficiency can increase revenue and customer satisfaction – BT's guide can show you how.
Contact Centre OnPremise with Avaya BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
Contact Centre OnPremise with Cisco Increase contact centre flexibility and efficiency, and improve customer service with a Cisco-based contact centre.
Contact Centre Onpremise with Genesys IP The Genesys Customer Interaction Management Platform is the next step in how contact centres manage customer interactions.
Contact Recording and Analytics NICE Performix Every call to your contact centre is a source of information. Use that data to learn how to please your customers.
Contact Recording and Analytics Verint Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.
Contact Recording NICE Store and analyse all customer contact. Identify new opportunities and improve advisor performance with effective recording.
Contact Recording Verint Capture, store, index and more effectively manage your contact centre calls and interactions.
Datapulse Voice Recording Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.
Global Inbound Services Maximise the potential of your contact centres with BT Global Inbound Services. Handle large-volumes of incoming calls in multiple countries, boost efficiency, and improve customer service.
Inbound Analyst A dynamic data mining and analysis tool that enables you to evaluate and improve the inbound telemarketing call experience.
Queuebuster Enhance customer service, cut abandoned call rates, and improve agent productivity, without increasing staff numbers.
Sustainable Workforce Assessment Quick Start In a few days, you can start to improve workforce efficiency, reduce costs, and better meet employee needs.
Symon Dacon Digital Signage Intelligent digital signage solutions for contact centres and the wider business environment.
Workforce Management Datapulse Teleopti Optimise contact centre staffing and service levels to improve productivity and reduce employee turnover.
Workforce Management NICE IEX Predict your workforce requirements and design employee schedules that address your pressure points.
Workforce Management Verint Enjoy simpler, more effective employee scheduling and performance management.

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