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Service Management

BT is committed to providing reliable and consistent customer service for all our products and services.

Service management is at the heart of BT. ITIL provides a consistent set of best practices, which BT is using for Converged Service Management to deliver service excellence and business effectiveness and efficiency.

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BT Assured Services Consistent service management across all your global communications and IT
Converged Service Management and ITIL Manage systems better backed by IT Infrastructure Library (ITIL) best practice
Service Level Agreements Guaranteed service backed by targets you can rely on for each of your sites
Service Management Options Extra services for your most important systems

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Customer Portal Quick, easy online access to your network management

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