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Call and Contact Recording

BT brings you powerful call and contact recording services to capture, store, index, and effectively manage all of your contact centre calls and interactions. Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.

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Cloud Contact Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you

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Upcoming events
Contact Recording and Analytics NICE Performix Every call to your contact centre is a source of information. Use that data to learn how to please your customers.
Contact Recording and Analytics Verint Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.
Contact Recording NICE Store and analyse all customer contact. Identify new opportunities and improve advisor performance with effective recording.
Contact Recording Verint Capture, store, index and more effectively manage your contact centre calls and interactions.
Datapulse Voice Recording Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.

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