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BT brings you powerful managed services to save effort and up-front costs when you leave the day-to-day management of your systems to us. You can spend less time worrying about your IT, phones, network, and security systems – and more time with customers.

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Cloud Contact Prepare for the future with a pay-as-you-go multimedia contact centre we can manage for you
Cloud Contact Cisco Make your contact centres virtual to cut costs and boost efficiency

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Contact Centre Efficiency Quick Start Improving contact centre efficiency can increase revenue and customer satisfaction – BT's guide can show you how.
Contact Centre OnPremise with Avaya BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance.
Contact Centre OnPremise with Cisco Increase contact centre flexibility and efficiency, and improve customer service with a Cisco-based contact centre.
Contact Centre Onsite with Genesys IP The Genesys Customer Interaction Management Platform is the next step in how contact centres manage customer interactions.
Contact Recording and Analytics NICE Performix Every call to your contact centre is a source of information. Use that data to learn how to please your customers.
Contact Recording and Analytics Verint Recording and analysing contact centre calls helps you isolate problems and focus your attention where it is most needed.
Contact Recording NICE Store and analyse all customer contact. Identify new opportunities and improve advisor performance with effective recording.
Contact Recording Verint Capture, store, index and more effectively manage your contact centre calls and interactions.
Datapulse Voice Recording Record and store all calls. Improve customer service with the only recording product fully compatible with Nortel systems.
Global Inbound Services Maximise the potential of your contact centres with BT Global Inbound Services. Handle large-volumes of incoming calls in multiple countries, boost efficiency, and improve customer service.
Workforce Management Datapulse Teleopti Optimise contact centre staffing and service levels to improve productivity and reduce employee turnover.
Workforce Management NICE IEX Predict your workforce requirements and design employee schedules that address your pressure points.
Workforce Management Verint Enjoy simpler, more effective employee scheduling and performance management.

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