- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
UK Large business & public sector
Users in charge
- Tags:
- Collaboration,
- Innovation,
- Web 2.0
When companies collaborate with customers for innovation
Would you share your most valuable intellectual property with the public? Wikinomics author Don Tapscott believes harnessing mass collaboration is the wave of the future. Andrew Keen, author of The Cult of the Armature, disagrees. Watch the video and decide for yourself.
-
Users in charge: Part I:
- What’s open innovation all about? User generated Lego Mindstorms saved the iconic company from years of declining profits.
-
-
Users in charge: Part 2:
- From the success of PG’s Connect + Develop to the ongoing quagmire that is the music industry; is innovation better achieved through flat or hierarchical structures?
-
-
Users in charge: Part 3:
- Keen calls Web 2.0 "a digital environmental catastrophe". Is the empowerment of the masses creating real business opportunities?
-
Further information
-
P&G Connect + Develop
P&G invites you to collaborate with them on the next big thing.
-
Lego Mindstorms
The homepage of Lego Mindstorms, the freeform programmable robots.
-
Wikinomics site
The Wikinomics homepage, featuring their blog analysing new technologies and their impact on business and culture.
-
Andrew Keen - on media, culture and technology
The personal commentary of Andrew Keen as he blogs about technology its interaction with media and culture.
-
Fast Company - A problem shared is a problem solved
The homepage for technology magazine Fast Company.
-
Information wants to be free - Wikipedia
The Wikipedia page explaining the motto of the free content movement.
-
Osmosoft - BT open source application
Discover Osmosoft, our open source development arm, and learn about their work on TiddlyWiki.
Solutions
- Applications Assured Infrastructure
- Business Continuity
- Enterprise Mobile Services
- Field Force Automation
- Flexible Working Services
- Homeshoring
- Identity and Fraud Management
- Inbound Call Services
- IT Infrastructure Optimisation
- LAN Management
- Managed Security Services
- Multi Channel Contact Centres
- One Voice
- Strategic Sourcing
- Total Communications
- WAN Management
Products and services
Case studies
- Air China: Chinese airline chooses superior network solution
- Air Products Medical
- AmicusHorizon
- ASSIST-CARD: Travel care company streamlines customer service
- AstraZeneca: Outsourcing of operator services helps leading drugs company to improve customer service and reduce cost
- Aurora Fashions: Multichannel approach delivers business growth
- BT Digital Inclusion: Helping people Get IT Together
- BT Disaster Relief: Proactive policies for more effective emergency responses
- BT Fundraising Telethons: Helping to make a difference for those most in need
- BT South Tyneside: Successful outsourcing is about looking after people
- BT: Mobile workforce transformation
- ChildLine: A vital children’s lifeline approaches its 25th birthday
- Cork County Council: Convergence spearheads service transformation
- Coventry Building Society: Powering a financial services transformation
- DAS Espana: Specialists on tap with intelligent call handling
- Department for Work and Pensions: Changing the focus of incapacity benefits
- Department for Work and Pensions: Helping the country to work
- E.ON: Faster data generates better business
- Enterprise Rent-A-Car: Maintaining class-leading customer service
- Five: New media platform partnership
- Greater Manchester Police: Faster police call handing better protects public safety
- GSK Nutritional Healthcare: Making CRM miles better
- Integrated US Healthcare Organization
- Interflora: Resilient, scalable hosting and connectivity platform moves information faster to deliver flowers in hours
- Katha Information Technology and E-Commerce School: Investing in people for a better world
- Konecta Foundation: Virtual Data Centre helps key charity event
- Lincolnshire County Council: A platform for better public services at reduced cost
- London 2012 Olympic and Paralympic Games: BT Hosted IP Telephony gives voice to the Games
- London 2012 Olympic and Paralympic Games: Service delivery – the ultimate right first time challenge
- London 2012 Olympic Games and Paralympic Games: Reaching for the peak
- Lufthansa
- Manchester Communication Academy: Making a real difference to local education
- Maraval
- Midea Group
- MOD Wi-fi: Service personnel morale soars with wi-fi internet
- Mothercare
- Musto: Sail of the century
- Netontell
- NHS Blackpool Hospitals Foundation Trust: A clinical telephone service transformation
- NHS Heart of Birmingham Teaching PCT: Health trust gets better connected with IP telephony
- NHS N3 Infrastructure
- NHS N3SP ISO20000: World class service management for NHS network
- NHS Surrey and Borders Partnership Foundation Trust
- NHS Sutton and Merton Community Services: RiO underpins ‘Virtual Community Hospital’
- NHS Wakefield District: Promising prognosis for BT telehealth trial
- NHS: Barts and The London NHS Trust
- NHS: Greater Midlands Cancer Network
- Northumbrian Water
- Norton Rose Group: Scalable cloud-based service for on-demand business
- Relate for Parents & Families: Delivering a self-service online counselling tool
- Repsol: Flexible connections enable new applications
- Sainsbury’s
- Scicom: Competitive edge with networked CRM
- Sky Deutschland: Giving customers a better view
- Softchoice
- Spark: Business opportunities promise brighter future
- SPD: Scalable pay-as-you-go cloud-based contact centre
- Standard Life
- Suffolk County Council: Transforming the adult social care experience in Suffolk
- Swale Heating
- TD Waterhouse: Investors get instant automatic access to share price information
- The City of Edinburgh Council: A smart city is a sustainable city
- The City of Edinburgh Council: successful partnerships are those that value people
- The Farrer Park Company
- TNT: Outsourced customer service excellence
- Transform Sandwell: CRM assures service quality for forward-looking council
- Wessex Water: Keeping critical measurement data flowing
- Western Power
- WHSmith: Leading UK newsagent’s use of store-based mobile technology helps deliver improved customer experience
- ZTE: Fast-growing global telecommunications manufacturer offers more focused customer service