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Better service, lower costs, smarter thinking
As the economy recovers and you think about growth, buying the right technology can give you a sharper service edge - without cutting too deeply into your budget.
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Technology making a difference to businesses
- BT is making it easier for you to learn about the technology that can help make a true difference to your business.
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Here are three good places to start:
1. Your mobile workforce: technology can let your frontline people do an even better job of looking after the people they serve. They can spend more time with customers (or citizens) and less time shuttling to and from the office. It worked for us: we built a flexible workforce and saw a 36% increase in field service productivity.
2. Your supply chain: getting the best out of your supply chain means having the right level of inventory, being able to see where everything is at any time, speeding things up, being able to sort a problem quickly if it comes up, controlling theft and fraud, and operating sustainably. We can help you do all that. We recently did it on a worldwide basis for Océ.
3. Customer service: Cut queues and build better relationships by letting customers help themselves to your products or services. Forrester says an average web self-service session costs $1 compared to $10 for email responses and $33 for a telephone call. Customers are comfortable with self-service technology – and you can be happy with savings like this.
Alternatively, you can use BT’s Next Generation Contact Centre to handle peaks and troughs in demand for customer service really cost-effectively.
Put your technology investment in areas like these and you can keep down costs and keep up standards of service.
