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UK Large business & public sector
Beyond. Customer satisfaction.
A huge part of making customers happy depends on your organisation helping customers to communicate in the way they want. Learn here about how your business can keep your customers happy while delivering ruthless efficiency, productivity and security.
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Changing times ahead for local authorities. - Many local authorities are facing tough times; amidst headlines of council job cuts.
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Improving citizen engagement in challenging times - With police forces coming under increased scrutiny, what can be done?
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Buying flexibility: a guide to the new customer contact landscape - Read our new white paper
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Top tips for CIOs: CRM is critical to keeping brand loyalty - Watch the latest episodes of Top Tips here
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Don't bet your business on a prediction - Scale your business up and down at the click of a mouse
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Ten for 2010: tips for taking your contact centre into the cloud - Balance exemplary customer service and cost containment
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Is bandwidth always the answer? - Access technologies remain a key battle ground.
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Predictability vs flexibility: can you have both? - Scale services to meet demand, but retain operational predictability.
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From networked expertise to happy customers - In today’s competitive world exacting customer service standards is the key to success
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The challenge of satisfying multichannel customers - Why your organisation needs a successful multichannel strategy to survive the downturn.
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Business Web 2.0: not the new kid on the block anymore - Web 2.0 has had time to show its strengths – now we look at how it can be applied to your business.
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Succeed in emerging markets - You drive the conversation as business leaders from around the world discuss how to stay ahead of the game.
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Embracing open innovation - See how BT harnesses the power of open innovation and collaboration.
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East meets West - Our panel of experts discusses how organisations in the West should be prepared for the cultural, social and economic complexities of the Indian market.
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Wild invention taming technology with BT's External Innovation Team - Our team actively searches for new technologies as they are developing, ensuring that we are prepared to exploit new business potential.
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Users in charge - When companies collaborate with customers for innovation.
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Top five risk takers and shakers - Our top five risk-takers balance risk with reward and constantly push boundaries – to reap worldwide success and acclaim.
Business needs
Solutions
- Applications Assured Infrastructure
- BT Radianz Financial Services Community
- Business Continuity
- Enterprise Mobile Services
- Field Force Automation
- Flexible Working Services
- Homeshoring
- Identity and Fraud Management
- Inbound Call Services
- IT Infrastructure Optimisation
- LAN Management
- Managed Security Services
- Multi Channel Contact Centres
- One Voice
- Radianz Cloud
- Strategic Sourcing
- Total Communications
- WAN Management
Products and services
Case studies
- Air China: Chinese airline chooses superior network solution
- Air Products Medical (Germany): Cloud-based agility for global gases and services company
- AmicusHorizon
- ASSIST-CARD: Travel care company streamlines customer service
- AstraZeneca: Outsourcing of operator services helps leading drugs company to improve customer service and reduce cost
- Aurora Fashions: Multichannel approach delivers business growth
- BT Digital Inclusion: Helping people Get IT Together
- BT Disaster Relief: Proactive policies for more effective emergency responses
- BT Fundraising Telethons: Helping to make a difference for those most in need
- BT South Tyneside: Successful outsourcing is about looking after people
- BT: Mobile workforce transformation
- ChildLine: A vital children’s lifeline approaches its 25th birthday
- Cork County Council: Convergence spearheads service transformation
- Coventry Building Society: Powering a financial services transformation
- DAS Espana: Specialists on tap with intelligent call handling
- Debenhams: Transforming the department store customer experience
- Department for Work and Pensions: Changing the focus of incapacity benefits
- Department for Work and Pensions: Helping the country to work
- E.ON: Faster data generates better business
- Enterprise Rent-A-Car: Maintaining class-leading customer service
- Five: New media platform partnership
- Greater Manchester Police: Faster police call handing better protects public safety
- GSK Nutritional Healthcare: Making CRM miles better
- Haier Group: Chinese electronic giant teams up with BT
- Integrated US Healthcare Organization
- Interflora: Resilient, scalable hosting and connectivity platform moves information faster to deliver flowers in hours
- Katha Information Technology and E-Commerce School: Investing in people for a better world
- Konecta Foundation: Virtual Data Centre helps key charity event
- Lincolnshire County Council: A platform for better public services at reduced cost
- London 2012 Olympic and Paralympic Games: BT Hosted IP Telephony gives voice to the Games
- London 2012 Olympic and Paralympic Games: Service delivery – the ultimate right first time challenge
- London 2012 Olympic Games and Paralympic Games: Reaching for the peak
- Lufthansa
- Manchester Communication Academy: Making a real difference to local education
- Maraval
- Mothercare: Better service at reduced cost
- Musto: Sail of the century
- Nationwide Building Society: Making the world's largest building society more agile
- Netontell
- NHS Blackpool Hospitals Foundation Trust: A clinical telephone service transformation
- NHS Heart of Birmingham Teaching PCT: Health trust gets better connected with IP telephony
- NHS N3 infrastructure: Enterprise-wide broadband network helps the NHS to achieve its strategic goals
- NHS N3SP ISO20000: World class service management for NHS network
- NHS Surrey and Borders Partnership Foundation Trust
- NHS Sutton and Merton Community Services: RiO underpins ‘Virtual Community Hospital’
- NHS Wakefield District: Promising prognosis for BT telehealth trial
- Northumbrian Water
- Norton Rose Group: Scalable cloud-based service for on-demand business
- PaperlinX: Global paper company joins up its business
- Relate for Parents & Families: Delivering a self-service online counselling tool
- Repsol: Flexible connections enable new applications
- Sainsbury’s: Serious commitment to customer service
- Scicom: Competitive edge with networked CRM
- Sky Deutschland: Giving customers a better view
- Softchoice
- Spark: Business opportunities promise brighter future
- SPD: Scalable pay-as-you-go cloud-based contact centre
- Suffolk County Council: Transforming the adult social care experience in Suffolk
- Swale Heating
- TD Waterhouse: Investors get instant automatic access to share price information
- The City of Edinburgh Council: A smart city is a sustainable city
- The City of Edinburgh Council: successful partnerships are those that value people
- TNT: Outsourced customer service excellence
- Transform Sandwell: CRM assures service quality for forward-looking council
- Wessex Water: Keeping critical measurement data flowing
- Western Power: Australian electricity utility gets closer to its customers
- WHSmith: Leading UK newsagent’s use of store-based mobile technology helps deliver improved customer experience
- ZTE: Fast-growing global telecommunications manufacturer offers more focused customer service