BT Corporate Fusion provides employees with a dual-mode device, one telephone number, one voicemail, and access to the corporate directory, corporate data and applications. This increases productivity, simplifies customer contact, and gives employees access to data in real time.

Work faster and smarter

BT Corporate Fusion can help increase productivity and help transform your business processes and the way your organisation works:

• Save time contacting people: Quicker access to voicemail, corporate directory, and PBX features – saving valuable time communicating and collaborating with customers and colleagues. Research shows reaching colleagues the first time can save 30 minutes per day, equivalent to 13 full days per year. (Source: Cisco 2007, “Presence Boosts Mobile Phone Productivity.”)

• Improve access to critical data: Respond rapidly to your time-sensitive emails. Typically, users can address 55 time-critical emails per week, or 2,750 per year. (Source: Ovum 2006, “MNCs & mobility: ten important messages for service providers.”)

• Improve productivity: Gain better access to key decision makers and colleagues to resolve problems, sign off decisions and access to data. First-time connection rates can be improved from 20 per cent to 30 per cent with the help of one-number reachability. (Source: Cisco 2007, “Presence Boosts Mobile Phone Productivity.”)

• Streamline your infrastructure: Help your organisation reduce costs by converging fixed and mobile communications, and reduce the complexity of managing multiple networks and devices.

• Facilitate compliance: BT Corporate Fusion helps you meet emerging flexible working, regulatory and corporate compliance requirements.

• Enhance security: Fewer than 30 per cent of organisations have assessed the security risks around mobile communications devices (Source: Economist Intelligence Unit 2006, “Symantec ensuring mobile security” – a survey of 248 company executives and senior IT employees). BT Corporate Fusion extends enterprise-strength resilience to these devices.

• Increase management control: Almost 30% of employees already use their mobile as their primary communications device (Source: IDC 2006, “Extending the Enterprise PBX to Mobile Communications”). BT Corporate Fusion makes it is easier to manage one set of communication services rather than a range of disparate services, offering the potential to reduce mobile expenditure through routing calls over your corporate Wi-Fi network.

True fixed-mobile convergence is the smart solution

BT Corporate Fusion can help your organisation enhance productivity by extending traditional fixed-based voice services and applications to mobile devices. BT Corporate Fusion provides:

• Enhanced voice services: Giving you access to converged features such as one number and one voicemail, as well as extending traditional desk phone functionality to the mobile device such as call forwarding, call recoding and access to the corporate directory.

• Access to applications: Access to push email, calendar, and other everyday applications provides the ability for employees to receive, review and send traditional Excel©*, Word© and PowerPoint© files.

• A single device for all communication needs: BT Corporate Fusion offers a choice of dual-mode devices to suit your organisation’s voice and data requirements. These devices can be used to complement or replace existing infrastructure including desk phones, personal assistant devices (PDAs) and mobile phones, according to your requirements.

• Integrated Wi-Fi network: You can route your organisation’s voice and data traffic over the internal or extended corporate Wi-Fi network giving seamless handover between corporate Wi-Fi and GSM networks.

* Supply, integration and management of Microsoft Windows Mobile applications (such as Excel©, PowerPoint© and Word©) and the customer’s customised corporate applications is not part of the BT Corporate Fusion service; BT does not take responsibility for the integration and ongoing usage of these services on the BT Corporate Fusion device (unless managed by BT as a customised service).

True fixed-mobile convergence is the smart solution

BT Corporate Fusion can help your organisation enhance productivity by extending traditional fixed-based voice services and applications to mobile devices. BT Corporate Fusion provides:

• Enhanced voice services: Giving you access to converged features such as one number and one voicemail, as well as extending traditional desk phone functionality to the mobile device such as call forwarding, call recoding and access to the corporate directory.

• Access to applications: Access to push email, calendar, and other everyday applications provides the ability for employees to receive, review and send traditional Excel©*, Word© and PowerPoint© files.

• A single device for all communication needs: BT Corporate Fusion offers a choice of dual-mode devices to suit your organisation’s voice and data requirements. These devices can be used to complement or replace existing infrastructure including desk phones, personal assistant devices (PDAs and mobile phones, according to your requirements.

• Integrated Wi-Fi network: You can route your organisation’s voice and data traffic over the internal or extended corporate Wi-Fi network giving seamless handover between corporate Wi-Fi and GSM networks.

* Supply, integration and management of Microsoft Windows Mobile applications (such as Excel©, PowerPoint© and Word©) and the customer’s customised corporate applications is not part of the BT Corporate Fusion service; BT does not take responsibility for the integration and ongoing usage of these services on the BT Corporate Fusion device (unless managed by BT as a customised service).

Meeting the needs of the mobile enterprise

BT Corporate Fusion is designed for organisations who want to keep on-site ownership and control of their communication, and where integration with their PBX is a pre-requisite. This uses a combination of hardware, software and networking technology to integrate mobile communications with your corporate network, using voice over WLAN across your office estate. Components include:

• Selection of dual-mode devices with embedded BT Corporate Fusion software.
• Cisco and Avaya PBX interoperability – with other PBX in the roadmap.
• Wireless LAN for the transport of voice and data traffic on a BT managed site. Cisco Aironet is preferred alongside others, subject to site survey.
• BT IP Clear or MPLS network for the transport of voice and date traffic between your sites.
• A BT Mobile contract or any other mobile phone operator contract that provides SIM cards for use in dual-mode devices.
• Sun server hardware with Solaris operating system.
• NewStep software licenses, either:
  CSN30 which comes with 250 user licenses, but can manage up to 30,000 users; or
  CSN1 which comes with 25 user licenses, but can manage up to 1,000 users.

The user capacity of the standard solution is 30,000 users per enterprise, which can be scaled up if required.

Functionality

BT Corporate Fusion is designed to deliver productivity on the move for enterprise customers with enterprise strength, security, scalability and resilience. Key features include:

• Voice over WLAN: Using a BT-enabled dual-mode device across an organisation’s Wi-Fi enabled estate.
• Data applications: Access to push email, calendar, select Microsoft applications, including Excel, PowerPoint and Word, and customised corporate applications.
• Network handovers: Seamless in-call handover between GSM and office-based Wi-Fi and Wi-Fi to GSM networks.
• Access point handovers: Seamless handover between access points within a building.
• Device handovers: Easy, seamless handover between mobile device and desk phones.
• Enhanced voicemail: Voicemail intercept when the message is being left by incoming caller.
• PBX features: Access to corporate directory, short code dialing, call divert, conferencing and call recording.

Determining how BT Corporate Fusion can best work for you may include:

• Analysis of working practices to identify target users that will potentially gain the most benefit from BT Corporate Fusion
• Detailed site surveys to design the optimal WLAN upgrade and deployment requirements.
• Potential integration of your communication applications such as email, directory services and CRM solutions.
• Optimisation of hardware and network infrastructure for maximum resilience.
• Assessment and design of security policies for your converged communications.
• Call profile analysis to assess the potential cost benefits of deploying BT Corporate Fusion in your organisation.

BT Corporate Fusion can help your organisation if you are looking to:

• Increase employee productivity
• Enhance customer service
• Gain greater management control
• Maximise existing infrastructure and reduce the number of communications devices in your organisation – for instance by eliminating desk phones
• Help ensure mobile security and compliance

Organisations looking to benefit from BT Corporate Fusion should already have the following telecommunications infrastructure:

• BT Managed LAN/WAN
• BT IP Clear or MPLS
• WLAN (BT supplied or managed)
• Mobile phones and mobile phone contracts
• IP PBX

Launched in Belgium, France, Germany, Netherlands, Italy, Spain, Switzerland and the UK.
Launching during 2008 in Asia Pac (Australia, Hong Kong, Singapore)

Why BT for your fixed-mobile convergence

We are a key industry influencer in various alliances working to improve fixed-mobile convergence, including:

• The Fixed-Mobile Convergence Alliance (FMCA): BT is a founder member and the organisation is currently chaired by Steve Andrews, BT’s Chief of Converged Communications Services.
• The Wireless Broadband Alliance: Created to drive the adoption of wireless broadband technologies and services around the world. BT is an executive committee member.
• The Open Mobile Alliance (OMA): Works on standards to enable operators to offer interoperable mobile devices.