Managing security, governance and compliance

Recent news articles have highlighted security breaches across many industries around the world. These incidents not only damage an organisation’s reputation, but can negatively impact share price and shake customer/citizen confidence.

BT’s Identity Administration solutions can help your organisation implement consistent policy across your systems and support security, governance and regulatory compliance requirements.

Technology alone is not the answer

It is easy to believe that technology alone is the answer. The reality is that it is a balance of people, process and technology. All of which must be aligned to your organisation’s critical risks.

BT’s Identity Administration solutions address the balance of business risk, technology cost and user convenience. You can deploy expensive technology, but the benefits will only be realised when this is balanced with a consistent and enforced set of security policies, and awareness is raised among your users of the risks of failing to adhere to policies.

Our global Identity Management experts will work with your organisation to understand your existing infrastructure and processes to best apply your technology investments and build a roadmap that helps your organisation achieve its business objectives.

Extensive identity and access management experience

BT has more than a decade of government and military-grade identity and access management (IAM) experience with different public organisations around the world.

• BT has a solid track record of IAM expertise for the past decade and serves organisations from both industry and government, across the world
• UK, FR, DE and US Centres of Excellence – with 130+ IAM experts all over the globe
• Acquisitions including INS, Infonet, Counterpane and Frontline have considerably added to BT’s global security reputation
• BT is at the forefront of IAM research: having led the European Commission sponsored Government User Identity for Europe (GUIDE) project and investigated the social impact of IAM and trust with HP Labs and University of Plymouth (Trustguide)
• We are investing £10 billion in our 21st century network (21CN) to provide a future-proof, flexible and intelligent network to enable BT to deliver communications services that will meet all of our customers' requirements in the coming decades

Balance organisational risk, technology cost and user convenience

BT’s Identity Administration solutions help you balance organisational risk, technology cost and user convenience. Our global identity and access management experts will work with your organisation to understand your existing infrastructure and processes to best exploit your technology investments and build a roadmap that helps your organisation achieve its objectives.

Identity administration delivered to the world’s most demanding customers

BT has the expertise to help protect and build your organisation:

• Government-grade IAM experience globally and world-leading expertise in finance sector authentication, public key infrastructure (PKI), registration and single sign-on (SSO) for more than 10 years
• One of the most comprehensive structured IAM effectiveness benchmarks available in the market today
• BT partners with the IAM industry's best vendors, including Computer Associates, Oracle, Sun and VeriSign
• BT has centres of excellence in the UK, France, Germany and the US with over 130 dedicated IAM experts throughout the world
• BT led the European Commission sponsored Government User Identity for Europe (GUIDE) project, as well as investigated the social impact of IAM and trust with HP Labs and the University of Plymouth (Trustguide)
• Complete IAM program lifecycle and technology spectrum from strategic consulting to managed services – your one-stop shop

Build an efficient, agile and compliant organisation

You can expect our Identity Administration solutions to reduce data security risks, but they can also facilitate efficiency and convenience. We work to help you:

• Increase user convenience and simplifies access
• Reduce identity fraud
• Increase customer acquisition
• Reduce the cost and risk of user registration and/or customer acquisition
• Enhance organisational agility
• Improve regulatory compliance and privacy
• Enable a structured deprovisioning process, the timely removal of access rights and the appropriate recovery of assets
• Reduce operational costs
• Improve speed of business operation
• Provide an audit trail as to who accesses what and who authorised it
• Increase security
• Minimise the risk of human error
• Provide a more personalised user experience
• Increase fine-grain control over company resources
• Enforce a consistent security policy across IT infrastructure and physical premises

Optimising business performance

“BT helped us to integrate technological advancements, such as web-based services, for optimised business performance.”

“TD Waterhouse needed an Identity Administration solution customised to complete three specific identity searches. Not only did BT reduce the risk of identity fraud, we also reduced application processing time to an average of 20 minutes.”

“The high levels of customisation provided by the solution enabled us to effectively ‘hand pick’ the databases we wanted to check to suit our particular needs. BT helped us to integrate technological advancements, such as web-based services, for optimised business performance.”

— Gavin Dufton, Senior Business Analyst, TD Waterhouse UK

A myriad of benefits

Our Identity Administration solutions:

• Reduce identity fraud, operational costs, and the cost and risk of user registration and/or customer acquisition
• Increase user convenience and simplifies access
• Increase organisational agility, improve the speed of business operation and minimise the risk of human error
• Improve fine-grain control over company resources to achieve regulatory compliance and privacy, providing an audit trail to who accesses what and who authorised it
• Enforce a consistent security policy across IT infrastructure and physical premises
• Enable a structured deprovisioning process, the timely removal of access rights and the appropriate recovery of assets

Managing people, processes and technology

Successful organisations need to address the balance of organisational risk, technology cost and user convenience. We will work with your Security and IT teams to understand and apply your existing IT infrastructure investment and processes with the most appropriate third party suppliers. We can then help you build a roadmap that makes the case for appropriate IT investment.

Global leader in delivering Identity Administration services

Helping to ensure a smooth installation and ongoing services:

• BT has a decade of Government-grade identity and access management (IAM) experience and world-leading expertise in financial sector IAM.
• Current associations with all 90+ leading IAM vendors.
• Oldest-surviving and large-scale managed PKI Settlenet / Trustwise.
• IAM Thought-Leadership: Berkmann, EU Guide and PPFI.
• IAM Research: having led the Government User Identity for Europe project, and been involved in investigating the social impact of IAM and trust with HP Labs and the University of Plymouth.
• 21CN Session and Authentication protocols at IP network layer in our £10bn investment.
• Acquisitions including INS, Infonet, Counterpane and Frontline have boosted BT’s security reputation globally.

What we have to offer

BT’s Identity Administration solutions encompass expert consultancy, industry-recognised Professional Services, and a range of Managed Services options – all combined and tailored to suit your individual needs.

BT’s IAM Consultancy

BT offers one of the most comprehensively structured IAM benchmarks available today against which you can chart your organisation’s IAM effectiveness using capability maturity modeling.

BT‘s IAM Professional Services and Managed Services

BT will work with you to determine the appropriate mix and delivery method for: URU (an identity verification service), single sign on (SSO), directories, provisioning and logical access integration, as well as other key identity and access management components – all to securely manage the identity data you hold and ensure user profiles and access levels are issued and retracted swiftly (see Access Management for more information).

BT’s Identity Administration partners include: ActivIdentity, Computer Associates (CA), GB Group, Oracle, Sun and VeriSign

Our Identity Administration solutions can:

• Reduce identity fraud, operational costs and the cost and risk of user registration and/or customer acquisition.
• Increase user convenience and simplify access.
• Increase organisational agility, improve the speed of business operation and minimises the risk of human error.
• Improve fine-grain control over company resources to achieve regulatory compliance and privacy, providing an audit trail.
• Enforce a consistent security policy across IT infrastructure.
• Enable a structured deprovisioning process, the timely removal of access rights, and the appropriate recovery of assets.

Bringing it all together for Barclays

When global bank, Barclays came to us, they had a highly fragmented identity and access management landscape covering 60 locations. The solution we implemented:

• Began with consultancy, looking at how we could join up Barclays’ existing services and what security needs they had.
• Featured high-level design, looking at the most strategic options and which products would benefit the solution.
• Included testing via six full end-to-end test environments, before going forward to live implementation.
• Is now fully supported by BT and will continue to be for the life of the contract.

Refine your operations

BT’s Identity and Access Management Consultants and Professional Services Team will help you manage the cost of ownership of your Identity Administration solution. They will help you:

• Prioritise your identity and access management deployment roadmap to align with organisational requirements for security, compliance and/or revenue, including the balance between hard and soft cost savings.
• Select appropriate technologies for each risk and user community, balancing the risks and requirements for user convenience with a capital and operational cost.
• Integrate logical access to reduce the number of cards and credentials and consequent operational and helpdesk costs.
• Exploit existing BT’s Managed Services and Professional Services capabilities for rapid solution integration and roll out, thus saving development effort and providing a quicker time to market.