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Future-proof your customer service
Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense.
Bring down risk and cost
You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world’s top brands can also bring down risk, cost and delivery time.
Add agents quickly
It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you’ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help.
Put yourself in control
Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently.
Get up and running fast
Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly.
Boost customer satisfaction
Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call – first time, every time.
“As well as improved responsiveness, moving to the NGCC platform has saved us 30 per cent on our annual bills compared to the previous solution.”
Rebecca Tan
Customer Care Manager
SPD
