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The City of Edinburgh Council: Server virtualisation project enables increased business agility and assured business continuity /
Cloud Contact /
Conferencing Services /
Contact Centre Efficiency Quick Start
Contact Centre Efficiency Quick Start
Don’t settle for average
Technology evolves quickly and your contact centres may be lagging behind. As industry rivals upgrade their systems and legacy hardware becomes expensive to run, you may be losing money and competitive advantage.
BT Contact Centre Efficiency Quick Start provides an in-depth analysis of your contact centre operations. This helps assess your current level of efficiency and identify where improvements will have the most impact.
“The BT solution represents an exciting use of new technology – utilising a shared network in a challenging clinical environment – for possibly the largest organisation of its type in the world. Our expectation is for a significant improvement in efficiency, enabling enhanced customer service at reduced cost per contact.”
NHS Direct
