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Field Force Automation
Field Force Automation
Automating field service management for competitive advantage
Efficient field service operations are critical to organisations with mobile workforces, vehicle fleets and service assets. But the cost of providing higher levels of service can conflict with the drive for operational efficiency and reducing carbon footprint. To gain a competitive advantage and improve productivity, you need to provide mobile access to business applications and automate your field service operations.
Automating processes for optimum field force performance
BT Field Force Automation can transform the performance of your mobile workforce by automating field service management and providing mobile employees with direct access to enterprise applications.
Delivered by a team of dedicated practitioners experienced in transforming field service processes, BT Field Force Automation is a suite of services and solutions, including:
- Professional services
- Process improvement
- Change management
- Mobility solutions
With more effective resource and scheduling management, and advanced mobile technology, you can:
- Mobilise your business applications, enabling field employees to access information on the move.
- Forecast work demand and balance skilled resources across locations.
- Improve operational efficiency with up-to-date business intelligence.
- Calculate and plan journeys more effectively, helping you reduce your carbon footprint.
Helping Northumbrian Water plug the leaks
Northumbrian Water Limited has more than 1,100 field workers providing drinking water and sewerage services to more than four million people in England.
When Northumbrian Water needed a more efficient way of managing its scattered mobile workers, it turned to BT for help. Our Field Force Automation solution provides handheld mobile devices to field engineers, which enables them to provide job completion updates and fill in timesheets electronically – saving an average of 40 minutes every day in paperwork. The solution has also enabled more efficient work allocation and rapid schedule updates.
Northumbrian Water now has a more efficient mobile workforce and lower administrative costs. In addition, the utility can now easily comply with the European Working Time Directive.
