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Case studies /
Geoservices: Fuelling business growth with a fully managed global network solution /
Global Inbound Services
Global Inbound Services
Enhance the customer experience
BT Global Inbound Services helps you to integrate multiple and geographically dispersed contact centres. It enables you to handle incoming calls quickly and efficiently, while ensuring callers are always directed to the most appropriate agent - whatever time they call.
It helps ensure all your contact centres provide a consistent level of service, as well as enabling you to use agents more efficiently, share workloads and take advantage of different time zones.
"BT delivered, on time, what they said they would deliver. It provided a far better solution, which was more business-driven, delivered on time and had greater functionality."
— Sal Laher, Transformation Programme Director, Capita
