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Case studies /
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Grafton Recruitment: Global recruitment company chooses fast route to business transformation
Grafton Recruitment: Global recruitment company chooses fast route to business transformation
Executive summary
Grafton Recruitment – part of the Employment Solutions Portfolio (ESP) – operates in a fiercely competitive global marketplace for recruitment services. The company has expanded its operations into 19 countries where it delivers recruitment solutions to the world’s largest companies through a portfolio of specialist divisions. However, a fragmented, unstable and unreliable IT infrastructure added to the cost of delivering new business and meant that growth was being hindered - rather than enabled – by technology.
Outsourcing to BT enabled Grafton Recruitment to remove this brake on performance within just six months. BT has improved management of the company’s pan-European MPLS network, taken responsibility for data centre operations, and helped to optimise systems, servers, databases, backup and security services. In addition to reducing risk and capital outlay, the new networked IT services model now provides improved customer service and faster deployment of new capabilities. This success has enhanced the internal perception of the IT organisation and provided a platform to seek investment for new initiatives.
With 100 per cent network availability at the vast majority of sites – backed with a common service level agreement – BT and Grafton Recruitment are extending the relationship to share thinking on new technology advancements and business strategy. By outsourcing Grafton Recruitment has accelerated business transformation and ensured that it is well placed to outperform the competition and seize upon future opportunities. The outsourcing contract is expected to payback many times over.
“BT provided instant access to a pool of expert knowledge covering network, storage, server and software environments. This was not only very impressive but was also backed with exceptionally strong project management. It was one of the smoothest IT implementations that I have seen in my professional career – and has set the standard for others to follow.”
Alan Ledlie, Head of Group IT and Programmes, Grafton ESP