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Health Protection Scotland: Emergency co-ordination with on-demand conferencing /
NHS Heart of Birmingham Teaching PCT: Health trust gets better connected with IP telephony /
Hosted Contact Centres /
Hosted Voice
Hosted Voice
You need to let go to take control
For most people, “work” is being on the phone in front of a computer screen. But we still think of phones and computers – voice and data – as two different, separate things. The result is that organisations are paying for the upkeep of two communications systems when they could get everything they need from just one.
At the same time, everyone’s talking about flexible working and mobility. But trying to keep up with new technology and an “always on” society means you end up with a whole host of different devices, platforms and software – and then have to try and hammer them together. This is time-consuming, expensive, difficult to control, and impossible to manage.
It doesn’t have to be like this.
A platform for the future
Hosted Voice is a cost-effective way to quickly gain the benefits of convergence, without the upheaval or cost. We’ll handle everything – voice/data conversion, numbering – and can make the most of your current telecoms equipment so you can test the water before introducing different IP elements – as and when it suits you.
We host the hardware centrally in our secure data centres and will manage and maintain everything for you. This makes it cheaper to run, easier to manage, always up to date, and risk free. More importantly, it’s the foundation for a whole host of unified communication tools that will help your people work more effectively.
Because it’s hosted it’s also quick and easy for you to add new sites or users, without the need for large upfront investment. It can include whatever tools and services you need – such as hosted contact centres, smart numbers, intelligent numbers, and voice continuity – and can cope with organisations that are spread across the world.
The host with the most savings
Equipping the London Borough of Waltham Forest with a new Hosted Voice infrastructure saved the borough £450,000. It also meant 16 people could be redeployed, saving an additional £250,000 a year.
A similar implementation saved global banking group ABN AMRO as much as £2 million a year. Clearly, the potential for return on investment is significant.
Europe's largest IP telephony deployment, for the Department of Work and Pensions is also hosted on the BT platform. More than 1,000 sites, supporting over 100,000 handsets, have so far been deployed and the network is handling over two million calls per day.
Get in touch with your BT Account Manager or email us to learn more about Hosted Voice and how you can quickly gain the benefits of convergence.
