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Multi Channel Contact Centres /
NHS Lincolnshire Shared Services: A higher return on telephony /
NHS N3 Infrastructure /
NHS Spine: One of the largest public healthcare platforms in the world
NHS Spine: One of the largest public healthcare platforms in the world
Challenge
Creation and operation of one of the world’s largest healthcare platforms supporting approx. 1.3 million users and circa 50 million citizens
Solution
Custom built, integrated messaging platform supporting 20-plus critical applications using cutting edge technologies and routing more than two billion messages every year.
Value
Automating processes and information access, enabling healthcare professionals to better focus on effective frontline service delivery to patients
Challenge
The 10-year NHS Spine contract awarded to BT Global Services involved developing systems and software to support more than 899,000 registered users. It has made transformational healthcare applications available to approximately 1.3 million NHS healthcare staff across England, providing care to circa 50 million UK citizens.
The NHS Spine is at the core of the NHS vision for more efficient, patient-centric services. It incorporates a messaging platform and secure databases for the storage of demographic and clinical information essential to patients’ treatment and care.
Related industry
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Health
Network and integration expertise, understanding challenges faced by healthcare providers and world-class delivery partnerships transforming the way health professionals communicate and deliver patient care.