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NHS Wakefield District: Promising prognosis for BT telehealth trial /
Norfolk County Council /
Norske Skog: Substantial cost reduction through IT outsourcing /
NHS North West London Hospital: Convergence becomes the...
NHS North West London Hospital: Convergence becomes the enabler for improving patient services while reducing cost
Executive summary
As part of the 2003 wave of Private Finance Initiative (PFI) projects for the NHS, the North West London Hospitals NHS Trust commissioned the redevelopment of the Central Middlesex Hospital. It decided that it would extend its existing data network to the new building but required an IP Telephony solution that would both serve the new building and interface with legacy PBX systems at other sites.
BT proposed a mixed Nortel and Cisco solution, which would be initially integrated with existing Mitel and Siemens devices. It comprised of a dual-processor Nortel Communication Server 1000 (CS1000E) system with Call Pilot unified messaging, Nortel Contact Centre, and a range of Nortel IP Phones. The BT solution also included the upgrade of the existing Cisco-based LAN infrastructure with Cisco 3750 Series Switches to provide quality of service and Power over Ethernet (PoE) capability and 1Gbps LAN Extension Service (LES1000) connections linking its three principal locations.
The BT solution has provided the Trust with a flexible and resilient converged network solution and a platform for unified communications. Significant cost savings have been realised through lower call charges, reduced systems administration, and the rationalisation of operator services and communications support teams. Further benefits are anticipated from planned enhancements such as the implementation of an interactive voice response capability and integration of the staff paging facility.
“BT understood our needs and our existing network, and demonstrated first class capabilities in implementing IP Telephony solutions in mixed vendor environments. They were able to show us a similar solution that they had very successfully implemented at Guys and St Thomas’ Hospital and this provided great reassurance.”
Mike Sanderson, Head of ICT, NW London Hospitals NHS Trust
Related industry
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Health
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