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Auto Contact
Auto Contact
Do more for less with automated calls
Make the most of your resources by letting your customers help themselves. By automating the most popular requests you’ll free up your advisors for more complex, higher-value enquiries.
Pay less for more
You’ll cut the cost of each call by up to 90 per cent. On average it costs $6 for an agent to handle an enquiry, but a standard self-service voice session costs just $0.50 (source: Forrester Research).
Give better customer service all the time
If customers want to help themselves they can do it around the clock, and in different languages, too. And 67 per cent of consumers say they’d rather use self service than an offshore answering service (source: Davies Hickman).
Increase efficiency
Auto Contact helps you to cope with unexpected peaks in demand. But more importantly, it frees your agents to handle more complex calls, so you, and your customers, get more service for less.
“We did not want to compromise on the customer experience under any circumstances, because that would inevitably have backfired. With BT, we had a cost-effective, quality product in a very short lead time.”
Darren Hepworth, Vice President, Customer Contact Centre, TD Waterhouse
“We’ve moved much of our HR administration from a high-cost transactional business into an intranet-based, self-service system. BT was hugely supportive in building this platform with us and offering their expertise. They are a very powerful partner.”
Colin Hilton, Chief Executive, Liverpool City Council
