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Cloud Contact Cisco
Cloud Contact Cisco
Make your contact centres virtual and cut costs
Virtual contact centres with a hosted service from BT and Cisco bring down your operating costs, make you more flexible and boost your relationship with your customers. You’ll also free up resources for your core business.
Boost efficiency, slash costs and cut risk
Cut your costs and make the most of your contact centres with a single network. Our BT Contact flexible cloud-based service lets you ramp up your capacity when you need it, so you don’t have to plough resources into costly infrastructure you only use rarely. And that means you can launch in new markets fast without the risk involved in heavy investment.
And because agents can work from anywhere on our virtual desktop, overheads stay down too.
Be prepared, always
Our highly resilient network gives you business continuity. It has the kind of stability and security that international businesses and government organisations trust. And it’s flexible so you can change capacity quickly to cope with the unexpected.
Stay up to date
Because we supply Cisco’s latest innovations and support pre-tested and pre-integrated, you can also be sure your world-class call centre technology is always up to the minute.
Make the big picture clearer
The unified agent desktop gives you a full overview with centralised reporting to keep track of all your contact centres from one place with a single, intuitive interface.
Handle your customers better
You can put your most valuable customers through to the right advisor by voice, email or web chat, and send their details to your advisors as the calls arrive.
“Call answering is now much more consistent and based on best practice. We have been able to redeploy our receptionists to higher value core business, we have reduced our operating costs, and we have greatly enhanced our business continuity and disaster recovery capability.”
- Paul Hyatt
Technical Services Manager
AstraZeneca“The BT outsourcing solution takes away many of the headaches. It allows our people to focus on business transformation while BT supports the network environment.”
- Peter Stafford
IT Director
Nationwide Building Society
