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BT Field Force Automation
BT Field Force Automation
Help your mobile workforce work smarter
Use your resources better, make your organisation more productive and give customers better service by giving your mobile teams full access to the relevant business applications at the point of service. You’ll cut travel miles and wasted journeys, shrink your carbon footprint and extend a duty of care to your teams.
Make yourself more efficient
You can use Field Force Automation to manage work schedules and rosters and make sure your resources and skills are where they need to be. It also lets your teams in the field tell you about stock levels, order parts and consumables. All that means no more duplicated jobs and less wasted time.
Cut costs
A better scheduling and reporting system means less time travelling. You can also keep track of your vehicles and other assets using BT Field Force Automation, so you’ll have the management information you need to run projects better, save money, increase productivity and shrink your carbon footprint.
Give better customer service
With better information at their disposal, your teams will have a better chance of completing work faster and dealing with customers’ issues on the spot. And that makes for happier workers as well as satisfied customers.
Cut out the paperwork
Mobile computing means less paperwork, more accurate data and better inventory management. It also means your people can spend more time doing their jobs.
“BT offered us a solution, not a product. It demonstrated how it had used the technology itself, and how it had helped other companies too. This was to be a high profile project - affecting the majority of our people - and we had the confidence BT had the vision and capability to ensure that the project would be a success.”
David Garrett
Field Technology Sub-Programme Manager, Northumbrian Water
“We chose BT because not only could it demonstrate experience of similar work with other customers but it also had direct experience of similar issues in its own organisation; such real-life, practitioner experience was very important to us, adding significant value and proving to be key to the final success of this major project.”
Octavian Cretu
Director of Operations, Romtelecom
“BT clearly understands our industry and took great trouble to understand the nuances of the way we work and, therefore, what we need the devices to be capable of and what levels of service we require. BT’s solution is built on leading edge, but not bleeding edge technology, so it will be robust in operation."
Raymond Smith
IT Strategy Development Manager, Scottish Water
