- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
-
Converged Service Management and ITIL /
Ethernet Connect /
BT Field Force Automation /
Inbound Contact
Inbound Contact
Make every call count
Get complete control over how your customers contact you both in the UK and around the world – including the number they call, how much they pay and where each call goes.
Be there for your customers, all the time
Choose from a wide range of memorable numbers that are yours and yours alone. The options include Freefone (you pay), Premium Rate (we pay you) and everything in between, making it easier for your customers to get in touch.
Make every call count
Advanced routing means your customers always get through to the right person, whichever place or time zone they’re in. And that helps you to keep costs down, hold on to more of your customers and open up new markets.
Work more efficiently
You can monitor and analyse data on your calls with our reporting tools. So you’ll be able to spot trends, plan for the future and keep an eye on costs.
“BT delivered, on time, what they said they would deliver. It provided a far better solution, which was more business-driven, delivered on time and had greater functionality.”
Sal Laher, Transformation Programme Director, Capita
