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    Products and services / BT Assured Services

    BT Assured Services

    Web reference: 60248

    One provider, one high level of service

    With a single provider, managing your communications and IT will get simpler. And because we can handle whatever technology you might need, you’ll get the same level of service all the way.

    With our Assured Services you’ll get:

    • a named order manager responsible for all parts of service transition including managing suppliers and making sure we meet our commitments
    • access to a round-the-clock service desk to handle every part of your service operations whenever and wherever you need it
    • Service Level Management covering our whole portfolio to make sure service
      matches the specification we’ve agreed
    • comprehensive reporting including product performance reports
    • invoicing in paper or pdf format, billable in £, $, € or local currencies
    • access to our secure online customer portal, which gives you a wealth of real-time information to help you control network support operations and improve communications.


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