FAQS for Inbound Analyst

What do I need to do to use BT Inbound Analyst?
What is the recommended specification of PC to run Inbound Analyst?
Which version of Windows do I need to run Inbound Analyst?
How do I receive the Enhanced RawCall Data?
How often do I get the call information?
Do I have to run any other software applications to support this?
How long will it take to receive the Inbound Analyst software?
How do I install BT Inbound Analyst?
How do I load my Enhanced Rawcall Data to BT Inbound Analyst?
How much space do I need on my hard drive?
How long will it take to load my call data?
How do I run reports/set parameters?
How do I send reports to other people?
Will the BT Inbound Analyst affect the running time of my PC?
How do I get help or support?
Can I set up my own tailored reports?
How do I get software upgrades?
How do I change my contact details?
Who do I contact if I have an enquiry about call records?
Can I get the Caller CLI information un-encrypted in my ERD data?
What is the GIS file?
How do I get a copy of the GIS file?

Question

What do I need to do to use BT Inbound Analyst?

Answer

When you install the software as a new user you will be prompted to register to use the software and on-line support. Once registered you will be able to use the software. Following installation you will then need to import your call records from your Enhanced RawCall Data CD-ROM or online download via Inbound Architect from the web. See below for ordering Enhanced RawCall Data.

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Question

What is the recommended specification of PC to run Inbound Analyst?

Answer

Inbound Analyst is compatible with Windows 2000\XP\Vista\Windows 7 - refer to www.microsoft.com for machine requirements for each operating system.

Inbound Analyst will require a minimum of 150MB of hard disk space to install the full BT Inbound Analyst software. In addition, for every 1 million call records loaded, you will need 300MB of hard disk space.

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Question

Which version of Windows do I need to run Inbound Analyst?

Answer

BT Inbound Analyst is a Windows 2000\XP\Vista\Windows 7 PC installed software tool.

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Question

How do I receive the Enhanced RawCall Data?

Answer

You will need to speak to the Inbound Data team on 080 81 00 00 81 or via email to inbound.stats@bt.com. Depending on your set-up, you will then be able to either load your call data from the CD-ROM (weekly or monthly) or via Inbound Architect web access (daily, weekly or monthly).

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Question

How often do I get the call information?

Answer

Enhanced RawCall Data can be delivered by CD-ROM weekly or monthly or via Inbound Architect web access daily, weekly or monthly. (Customers with very large data files can arrange for direct transfer using Open SSH [FTP]).

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Question

Do I have to run any other software applications to support this?

Answer

No.

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Question

How long will it take to receive the Inbound Analyst software?

Answer

If you take your ERD on CD-Rom it will be delivered on your first CD. You can also choose to directly download the software from this web site.

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Question

How do I install BT Inbound Analyst?

Answer

Follow the instructions on your PC when you use your first ERD data on CD, the software will be included on this and will ‘autorun’ when put in your PC drive. Or if you download the software from this website please follow the instructions provided on the web page.

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Question

How do I load my Enhanced Rawcall Data to BT Inbound Analyst?

Answer

The Help menu within BT Inbound Analyst provides easy to follow step by step instructions.

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Question

How much space do I need on my hard drive?

Answer

Inbound Analyst will require a minimum of 150MB of hard disk space to install the full BT Inbound Analyst software. In addition, for every 1 million call records loaded, you will need 300MB of hard disk space.

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Question

How long will it take to load my call data?

Answer

This will vary accordingly to the volumes of information being loaded and the speed of your PC. Times you can expect :

1Ghz desktop with 256Mb Ram, 1 million calls = 20 minutes.

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Question

How do I run reports/set parameters?

Answer

BT Inbound Analyst Help menu and on screen text provides instructions of how to create the popular reports with a variety of parameters available within the product. It also offers guidance and support to those less confident with electronic analysis.

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Question

How do I send reports to other people?

Answer

Many of the reports that you can access with The BT Inbound Analyst give you the option to save as either a CSV (comma separated valuation) or a spreadsheet file. These can then be sent as you require.

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Question

Will the BT Inbound Analyst affect the running time of my PC?

Answer

When reading large amounts of data it is important to free up as much system resource as possible. Consideration should be given to the fact that some screen savers and background programs may make your PC run much more slowly. If at all possible you should close or disable these programs prior to importing or running reports with large number of records.

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Question

How do I get help or support?

Answer

Please refer to the software Help and User Guide. If you can't find the answer you are looking for please call the Inbound Analyst Helpdesk on 0870 241 4670 or e-mail to btia@bt.com. If your enquiry relates to any Enhanced RawCall Data then please contact the Inbound Stats Help Desk on 0808 100 0081 or via e-mail to Inbound.stats@bt.com.

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Question

Can I set up my own tailored reports?

Answer

Yes, BT Inbound Analyst allows you to use various selection criteria to create tailored reports to suit you. You may wish to see calls to selected inbound numbers, by specific days by selected answering points - BT Inbound Analyst can do this for you and a lot more.

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Question

How do I get software upgrades?

Answer

Future software upgrades will be made available to existing users on their ERD CD-Rom data disc. Or from this website a new version will be made available for download.

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Question

How do I change my contact details?

Answer

In order to communicate details of new software upgrades to you it is important that you ensure that your contact details are correct. Please call the Inbound Analyst Helpdesk on 0870 241 4670 or e-mail to btia@bt.com.

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Question

Who do I contact if I have an enquiry about call records?

Answer

If your enquiry relates to any call records or charges then please contact the Stats Help Desk on 0808 100 0081 or via e-mail Inbound.stats@bt.com.

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Question

Can I get the Caller CLI information un-encrypted in my ERD data?

Answer

Yes, the default is to encrypt the CLI to protect callers but for calls delivered via our Advanced/Basic Intelligent Network platform (Horizon, not ICM and Gain) the customer can opt-in to see the full caller CLI where available and the caller has not withheld it. This can be requested to be set up on the ERD data at anytime by the customer via Inbound.stats@bt.com or through their account or Customer Service Manager.

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Question

What is the GIS file?

Answer

The GIS file we supply as part of the ERD data delivery contains Geographical information formed from analysis of the Caller Line Identity and is used to provide a key to the data in the individual ERD files. Data such as Postcode does not usually map directly onto an exchange area, but what is provided is a best-fit picture. The Local Exchange area name is the most specific area available down to the TV area, which is the least specific.

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Question

How do I get a copy of the GIS file?

Answer

The GIS file is supplied with every ERD CD-Rom provided and made available to new ERD Download users on Inbound Architect with the first delivery of ERD data and subsequently when we make an update to the file data. A zipped copy of the file can also be downloaded by clicking on the GIS link on the Inbound Architect download page. For download ERD customers, a copy of the GIS file needs to be kept in the same directory as your ERD data where you import into Inbound Analyst from on your PC.

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