- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
Overview
Housing association engages in a BT hothouse to find ways to better serve and listen to its customers
AmicusHorizon strives to improve the lives of its residents, not least by listening to them. But listening today takes many forms, and hearing alone is no longer enough. People want to express their opinions online, in text, and on the web.
Martin Crouch and others were offered the opportunity to engage in a hothouse with BT at Adastral Park. As a direct result, an Avaya Aura Contact Center 6 was integrated with existing AmicusHorizon back office systems.
Now the company’s old voice-only call centre has blossomed into full multimedia, allowing customers to choose the way they want to communicate. And Martin’s tasting tangible fruit, with nearly 90 per cent of enquiries resolved right first time.
“The new BT Avaya contact centre will help us radically change the way we communicate with our customers, so that we can provide the best possible service and make the best use of our resources.”
Martin Crouch, ICT Operations Manager, AmicusHorizon
Related industry
-
BT for Construction
Meeting the challenges of the 21st Century construction company
Related products and services
-
Contact Centre OnPremise with Avaya
BT and Avaya can transform your contact centre operations through a range of integrated features, capabilities and applications. These have been specifically designed to enhance both your customer satisfaction and enterprise performance
-
Inbound Contact
Be there for your customers, whenever they need you
-
Internet Connect UK
Fast, reliable connection with a 100 per cent availability target