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ASSIST-CARD: Travel care company streamlines customer service
ASSIST-CARD: Travel care company streamlines customer service
Challenge
ASSIST-CARD decided to consolidate helpline services with a single supplier to simplify management, improve cost effectiveness, and increase efficiency
Solution
BT’s Contact Centre Service will initially provide network terminations to Argentina and the United States from 35 originating countries
Value
Benefits include better management control, greater cost effectiveness, and improved back office efficiency, freeing more resources to enhance customer service
Client
ASSIST-CARD is an emergency travel assistance service. Founded in 1972 in Geneva, it provides round-the-clock assistance to its six million clients anywhere in the world. They can call on the company for help with matters such as concierge services, accidental death, medical assistance, relay of urgent messages, or reimbursement of expenses incurred through delayed or cancelled flights. Calls are routed through a free phone number to one of 49 alarm centres worldwide.