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NHS Blackpool Hospitals Foundation Trust: A clinical telephone service...
NHS Blackpool Hospitals Foundation Trust: A clinical telephone service transformation
Challenge
The Trust needed a voice solution that would allow standardisation of number ranges, and support the extension of IP telephony
Solution
BT Hosted Voice with new DDI numbers coupled to a Cisco-based LAN has enabled unification of the Trust’s telephony services
Value
The Trust now has a flexible and more resilient voice services platform that is supporting productivity improvement at lower cost
Client
The Blackpool, Fylde and Wyre Hospitals NHS Foundation Trust (the Trust) serves some 330,000 residents, as well as the 12 million holidaymakers who visit the region every year. The Trust includes Blackpool Victoria Hospital, two community hospitals, three elderly rehabilitation hospitals, two specialist units (Blenheim House Child Development Centre and the National Artificial Eye Service), and one of the four tertiary cardiac specialist centres in the North West of England. It employs 4,000 people, and offers 830 beds. The Trust deals with more than 56,000 inpatients, 250,000 outpatients, and 91,000 accident and emergency cases every year.
Related industry
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Health
Network and integration expertise, understanding challenges faced by healthcare providers and world-class delivery partnerships transforming the way health professionals communicate and deliver patient care.