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Overview

New-style relationship delivers on the unified communications promise for leading Spanish bank

Already out in front in financial services, Caixa Galicia wanted to achieve customer service excellence and cost leadership through new technology. CIO, José Manuel Valiño, sought a partnership with an equally imposing and creative company.

An innovative agreement with BT Global Services gave him what he wanted. Now a unified communications platform, built on an advanced BT network, frees the bank to be more agile and collaborative. And BT professional services people are helping Caixa Galicia run its core banking systems.

While five per cent productivity and efficiency improvements justify the investment, Caixa Galicia is reducing operational risk and ensuring better compliance. Better still, its people are spending more time with customers.

“BT is giving us fresh new services and highly motivated people in a new kind of relationship. We feel we’re important to BT; and BT is important to us. It’s a win-win situation”

José Manuel Valiño
CIO
Caixa Galicia

 

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In this video, José Manuel Valiño, CIO at Caixa Galicia, and José Antonio Martinez, BT Finance Sector Sales and Strategy Director for Spain and Latin America, describe the value of strategic services provided by BT

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