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Overview
BT IP Connect, with BT Internet Connect and BT Compute, mean the leading Dutch vehicle glass repair and replacement business stays on the road
Vehicle glass repair and replacement is a demanding business. Customers want instant service, to get them back on the road as quickly as possible. And with tens of thousands of glass combinations stock management is critical, demanding foolproof communications.
So Annette Visser saw the expiry of the Carglass® legacy wide area network contract as a great opportunity. Today a BT IP Connect solution provides a fully resilient network platform, while BT Internet Connect links Carglass® to the web. Meanwhile, BT Compute services are being evaluated as the company develops its business continuity strategy.
Throughout, Annette and her team have been impressed with the drive and determination shown by BT. Not only in implementing the entire project in just three months, but also in making and keeping its promises. Now the road ahead looks free and fast flowing for both companies.
“We need a communications supplier that delivers an exceptional and cost effective customer experience; that’s always our number one priority. But we also need a partner who thinks innovatively about our business and adds value.”
Annette Visser, ICT Manager, Carglass® Netherlands
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