- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
-
Carnival Cruise Lines: Managed Security Monitoring /
ChildLine /
BT CISCO Collaboration in Innovation: Bringing business sustainability startlingly to life /
The City of Edinburgh Council: Council conserves cash as it...
The City of Edinburgh Council: Council conserves cash as it looks to a convergent future
Challenge
With its network services contract expiring the Council decided to seek the best combination of low cost and superior service
Solution
The BT Hosted Voice solution offers fixed prices per port and readily integrates with the Council’s existing IP telephony platform
Value
Costs reduced by nearly 30 per cent delivering annual savings on track to exceed £500,000, while BT-provided billing tools have simplified administration
Client
Edinburgh is a major centre for finance, service industries, and tourism. The city’s summer and winter festivals are world renowned, and the population of 440,000 doubles to nearly one million during the high season. It’s no surprise then that the City of Edinburgh Council is one of the largest local authorities in Scotland – employing 20,000 people with an annual budget of approximately £1 billion.
The Council provides services that include planning, housing, transport, refuse collection, education, social care, revenue and benefits, and leisure. In order to do that, it makes millions of phone calls each year. By 2009, annual expenditure on fixed line services had reached around £1.7 million; a sizeable amount by any standard.