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Debenhams /
MOD Defence Fixed Telecommunications Service: Secure communications for a safer world /
The Depository Trust & Clearing Corporation /
Department for Work and Pensions: Helping the country to work
Department for Work and Pensions: Helping the country to work
Challenge
Communications and IT facilities were needed for the additional staff required to manage an increased demand for Jobcentre Plus services
Solution
BT deliverables included structured cabling, LAN switches, IP telephones, upgraded WAN links, and additional PSTN services
Value
BT successfully delivered services to 430 existing DWP offices and 40 new temporary locations, many at short notice
The Department for Work and Pensions (DWP) is responsible for welfare and pension policies, as well as being a key player in tackling child poverty. As the biggest UK public service delivery department its two arms – The Pensions, Disability, and Carers Service and Jobcentre Plus – serve more than 20 million customers.
DWP has a long-term network infrastructure contract with BT that covers voice, data, contact centre, and conferencing services. Under the contract, BT delivers wide area network (WAN) connectivity, manages in-building local area networks (LANs), and provides IP telephony services. It also supports a virtual IP Contact Centre across sixty-four Jobcentre Plus offices.
According to Kable1 DWP’s IP Contact Centre is the largest deployment in the world, while its converged IP-based platform is the largest of its class in EMEA.