- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
-
Five: New media platform partnership /
Freeport-McMoRan Copper & Gold Inc. /
Fujitsu: New conferencing platform boosts business efficiency /
Greater Manchester Police: Faster police call handing better protects public...
Greater Manchester Police: Faster police call handing better protects public safety
Challenge
Efficient call handling at GMP had traditionally been a challenge because of disparate technology platforms and inefficient shift models
Solution
BT provided consultancy and implemented a converged IP-based system based on the CC7 high availability platform from Avaya
Value
Customer service has substantially improved with service levels now in the high-nineties for emergency calls and the mid-eighties for non-emergencies
Client
Greater Manchester Police (GMP) serves more than 2.5 million people. Covering an area of 500 square miles, it comprises 12 divisions, including a specialist division based at Manchester International Airport, with 13,000 police officers and staff. Its vision is to be the most effective police force in the UK by putting people first in everything it does, being proud of delivering excellent service, and working with and for the people of Greater Manchester to make communities safe and feel safer.
-
Greater Manchester Police reaches higher service levels with a BT contact centre solution.
- Produced in November 2010, this video features Superintendent Karan Lee of Greater Manchester Police (GMP). She describes a team effort between GMP and BT that transformed call answering for emergency and non-emergency calls to GMP. In particular, how BT brought its contact centre and business process expertise to bear in that success.
.wmv (WMV-17 MB)
.mov (MOV-99 MB)
.m4V (M4V-61 MB)