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Group Konecta: Global virtual...
Group Konecta: Global virtual contact centre solution for leading outsourcer
Challenge
Separate IT infrastructures acquired through acquisition made operational efficiency savings hard to achieve and increased the technical support burden
Solution
BT‘s MPLS network interconnects existing Konecta platforms over a converged infrastructure and underpins a BT hosted IP Contact Centre
Value
The flexible and scalable solution allows Konecta to distribute services across different countries with security and resilience at lower cost
Client
Founded in 1999, Grupo Konecta leads the Spanish business process outsourcing market. The company is headquartered in Madrid and employs nearly 12,000 people across 21 centres from Argentina to Colombia and Portugal to the UK. It provides outsourcing, marketing, recruitment, and training services on a global basis. With more than 400 clients across the finance, insurance, services, health, telecommunications, and public sectors, 2009 sales were €254 million.
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Global IP platform drives business efficiency
- This video features Miguel Ángel de Manuel, CIO at Konecta, and Mario Reiter, IT Services Sector Sales Director at BT Spain, describing the value of a virtual contact centre systems integration project and the underlying BT-provided IP Connect MPLS-based network.
MP4 video (MP4-14 MB)
Windows Media Player video (WMV-36 MB)