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    Group Konecta: Global virtual contact centre solution for leading outsourcer / GSK Nutritional Healthcare: Making CRM miles better / Haier Group / Hanover Housing: Cementing a high performance team

    Hanover Housing: Cementing a high performance team

    Challenge

    The need for face-to-face contact meant that much time and money was being spent travelling between Hanover Housing sites

    Solution

    Hanover Housing selected a Polycom-based video conferencing solution from BT Conferencing, connected over its MPLS WAN

    Value

    The video conferencing facilities are enabling face-to-face meetings to be held without the cost, time, and environmental impact of travel

    Client

    With over 30,000 residents and customers and a workforce of 900 people, Hanover Housing Association (Hanover) is a leading UK specialist provider of retirement housing and related services. It manages almost 19,000 properties on 600 estates in 175 local authority areas across the UK. The company also provides related services, including home improvement, alarm monitoring, and emergency response services.


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