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    London 2012 Olympic and Paralympic Games: Service delivery – the ultimate right first time challenge

    Challenge

    With most of the communications infrastructure installed by mid-2011, BT is now focusing on testing and verification

    Solution

    All technological venue testing is controlled from the London 2012 Technology Operation Centre in Canary Wharf

    Value

    More than 40 live test events will reveal key learning points that will be captured and embedded into the Operational Readiness Plan

    Quick out of the blocks

    Installing a communications infrastructure like that of a large town? Against an immoveable deadline and under global media scrutiny? Does anything get more mission critical than that?

    Howard Dickel, London 2012 Delivery Director at BT Global Services, explains: “In the eyes of the world, London 2012 represents the ultimate right first time challenge. We are working closely with LOCOG and its technology partners to play our leading role in making the Games a resounding success and the most connected possible.”

    With most of the communications infrastructure installed by mid-2011, BT is focusing on testing and verification, adopting end-to-end test methodologies proven in similar major infrastructure programmes.

    “A programme of this scale and complexity, serving knowledgeable and demanding customers,” Howard continues, “means all eventualities have to be envisioned and investigated.”

    Now locked down, the London 2012 communications services design has been continuously refined to ensure everything works reliably in live situations. Every element was taken through a critical design review (CDR) using subject matter experts from within and outside the programme to evaluate its robustness against realistic Games scenarios.


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