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Overview
One of the world’s biggest airlines chooses BT as a single supplier for all inbound customer service calls in Latin America
If you’re an airline looking to fill busy regional routes you need reliable reservations numbers for people to call–or your profits could be grounded.
Rodrigo Ribeiro was only too aware of this when his company, Lufthansa, decided to rationalise its Latin American inbound calling suppliers. But finding a company that could meet all the airline’s needs across the region wasn’t easy.
Then someone suggested BT. Now Lufthansa has a single supplier for all of its customer phone lines across Latin America. And it can order more for new routes in a matter of days, with a simple email.
Ribeiro’s life is a lot easier and Lufthansa is really taking off across the region.
“Previously if we had to look for a new telephone number for somewhere we didn’t have an office, I wouldn’t even want to think about the effort involved. Now I just send an email to BT and in a couple of weeks the numbers are ready.”
Rodrigo Ribeiro, IT-Telecommunications Manager, Latin America & Caribbean Deutsche Lufthansa AG
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