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    Maraval / Mobile Tracker / MOD: Supporting MOD to protect against the Cyber threat / Mothercare

    Mothercare

    Overview

    Consolidating in-store solutions improves service and saves money for leading retailer

    BT Expedite already provided the majority of Mothercare retail applications, but support and sourcing of other services were handled separately. The company was not making the most of its purchasing power.

    Wanting to improve co-ordination and reduce costs, Mark Sutton first extended the retail applications contract with BT to include service management and a helpdesk. He then consolidated Mothercare calls, lines, broadband, mobile, and wide area network services with BT.

    While costs have definitely gone down – for example, the company’s mobile bill has been cut in half – Mark also appreciates the fact that BT helps Mothercare evolve its business and respond to market challenges.

    “Lines of responsibility have been simplified. With BT wholly responsible there is no opportunity for conflict among different suppliers, and cost savings go straight to the bottom line.”

    Mark Sutton, Director of IT, Mothercare Group


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