- BT.com
- At home
- Business
- UK Large business & public sector
- BT Group
- Choose Country or Region : United Kingdom
Jump to:
You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and learn what you can do to make your experience on this site better.
-
Musto: Sail of the century /
NHS North Essex Partnership Foundation Trust: NHS Trust achieves cost saving and flexibility /
NHS N3 Ethernet Migration: BT Etherflow makes things better, faster /
NHS N3SP ISO20000: World...
NHS N3SP ISO20000: World class service management for NHS network
Challenge
The NHS insists that for large outsourced contracts its suppliers meet ISO/IEC20000, the international standard for IT Service Management.
Solution
ISO/IEC20000 sets the requirements against which organisations are assessed for the effectiveness of their service management processes and performance.
Value
The standard provides an integrated framework for delivering and managing IT services by defining and benchmarking service excellence.
Background
The NHS N3 national broadband network has achieved ISO/IEC20000 best practice accreditation, one of the networked IT services industry’s top accolades. Part of the £12.7 billion NHS National Programme for Information Technology (NPfIT) – the largest civilian IT programme in Europe – N3 is the high-speed broadband backbone network linking the entire NHS in England, and additional sites in Scotland. It currently provides in excess of 30,000 connections serving 1.3 million employees through 63 points of presence across England and Scotland.
Related industry
-
Health
Network and integration expertise, understanding challenges faced by healthcare providers and world-class delivery partnerships transforming the way health professionals communicate and deliver patient care.