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Overview
Turkish network provider chooses BT Global IP Exchange for dependable international voice services to hard-to-reach locations
Fast-growing Netontell has established itself as a fully licensed service provider in Turkey. Note, fully licensed. With some unlicensed operators on the loose, for Voice and Partner Manager, Efe Demir, it was vital that high-quality services at value for money prices differentiated his company.
However, call quality issues when dialling abroad threatened that aim. Customer complaints were on the rise. Efe Demir had no time to lose to maintain his market position.
Switching international voice services to BT proved a smart move. BT doesn’t cherry pick only the easiest locations to reach, and it offers flexible commercial terms. The platform will support new services as Netontell’s offer develops and expands. And customer satisfaction is back where it should be.
“Moving our international traffic to BT has improved our reach and substantially enhanced the quality of service we can offer our customers. It’s also added enormous credibility to our brand.”
Efe Demir, Voice and Partner Manager, Netontell