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NHS Camden: Health trust releases cash and stays safer
NHS Camden: Health trust releases cash and stays safer
Challenge
Many chargeable calls were being made, particularly to mobile phones and other NHS organisations, providing an opportunity for cost saving
Solution
N3 Local Gateway Services connect with the Trust’s existing PBX and BT Featurenet networks to provide an alternate routing option
Value
NHS Camden is seeing cost savings of around £20,000 per annum, as well as improved disaster recovery provisions
NHS Camden is the local NHS organisation responsible for delivering world-class health care to 220,000 north London citizens. NHS Camden ICT team launched a review of the Trust’s voice communications infrastructure and call bill. As well as conducting its own analysis, the Trust asked N3SP for cost reduction ideas.
One of the N3SP team’s first initiatives was to analyse NHS Camden telephone bills and call patterns. The voice network at the Trust has around 2,500 extensions: a blend of conventional private branch exchanges (PBXs) connected over the Trust’s COIN (community of interest network) and BT Featurenet hosted voice services. The majority of calls made within the Trust are thus carried free. However, the N3SP study showed that many chargeable calls were being made, particularly to mobile phones and other NHS organisations. There was an opportunity for savings.
Related industry
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Health
Network and integration expertise, understanding challenges faced by healthcare providers and world-class delivery partnerships transforming the way health professionals communicate and deliver patient care.