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Transforming inbound voice services
The management of inbound voice traffic is of strategic importance for today’s customer-centric organisations. To achieve customer satisfaction goals and improve organisational performance, you need to ensure calls are delivered reliably and handled efficiently at all times. BT smartnumbers services deliver highly resilient and flexible inbound voice services which can improve how calls are delivered and managed across your organisation. The services overcome the limitations of local infrastructure and intelligently manages calls based on your specific business requirements. BT smartnumbers services are used by large, often dispersed organisations such as banks, utilities, government, the Ministry of Defence and its partners, and those who wish to seek new sources of competitive advantage, improve operational agility, reduce risk, and make cost savings.
Get in touch with your BT Account Manager or email us to request a quote and learn more about BT smartnumbers and how you can increase agility and resilience, and reduce costs.
“The MOD needs to squeeze more people into its buildings. BT smartnumbers brings individuals and teams both flexibility and resilience. It is well suited to meet our needs.”
– Maj D A Whitaker, DE&S ISS, Ministry of Defence"As a hosted voice service, smartnumbers plays a key role in our disaster recovery planning. In the unlikely event that we lost telephony services at both our Glasgow and Milton Keynes offices, the smartnumbers service will ensure that callers can still be routed through to home-based counselors, ensuring business continuity at all times.”
– Dawn Mellor, Telephone Counseling Centre Manager, ICA
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