Making all the right business connections

The telephone line remains one of your most important business tools. Voice is still the heartbeat of every organisation, and yours simply cannot afford to be out of touch.

Of course when it comes to assessing suppliers, basing a decision on cost is important. But with communications, if you just focus on calls and lines you lose sight of the bigger picture – and put your business at risk of being left behind by other more flexible, responsive, efficient organisations.

We can provide cost-effective pricing plans and the right type of lines to support your growth. After all, we’ve more experience of this than most. But we can also help you establish a communications infrastructure that brings together voice and data networks into one seamless, cost-effective platform. Our solution will make the most of what you’ve already invested in, and help you take advantage of new technologies without massive outlay. We’ll build a foundation for unified communications and collaboration.

Our network lines up with the best

Our voice access solutions include traditional business exchange lines (PSTN), digital lines (ISDN2e and ISDN30e), IP and SIP Trunking and ADSL (broadband) services. We promise speedy installations and repairs, simple billing and a range of useful services you can add to the package to suit you.

PSTN. Competitive pricing and simple billing

Our PSTN service provides unrivalled reach and reliability. As a result, we can deliver cost-effective communications through our business phone lines. And, if anything ever does go wrong, any faults are typically cleared within five hours of reporting. So you can be confident that you’ll stay in touch with customers, partners and suppliers around the clock.

ISDN2e. Double the speed of your connection

With ISDN2e, we can bring a wide range of digital calling features to your phone system to help you improve call handling. You can also connect multiple PCs to the internet, enhance your LAN systems, and double the speed of your connection.

ISDN30e. Integrate your computer and telephone systems

ISDN30e provides you with up to 30 digital telephone lines (known as channels), to help produce faster file transfers, enable videoconferencing and remote access, and establish direct dial-in. It will provide LAN and internet connectivity and help integrate your data and voice systems. ISDN30e is ideal for medium-to-large businesses and is often used in contact centres because of the clear lines and fast dialling. It’s also a cinch to expand capacity and meet future needs.

BT 21CN Connect – SIP Trunking. Get more from your data network

Use your data network to carry your calls between sites and to a centralised break/breakout point. This is a cost-effective way of ensuring you get the most from your data network investment.

ADSL (Broadband). Make more of the internet

We have a huge range of broadband options to suit a variety of needs. Enterprise Broadband, Internet Teleworker, Private Teleworker and BT Business Total Broadband are specifically designed for businesses, and enable you to access our Asymmetric Digital Subscriber Line (ADSL) service and benefit from the stability, capacity and speed of a BT broadband connection.

Bringing everything into line

Findel is one of the UK’s largest direct mail order companies, delivering nine million parcels every year. It employs 2,000 people across 12 sites as well as two 250-seat contact centres. With a rapid expansion plan bearing fruit, Findel needed a voice platform that could quickly integrate newly acquired companies’ contact centres, retail outlets, and people – or relocate operations altogether.

We put together a solution built on our voice platform – comprising 600 ISDN30 lines – combined with BT FrameStream for data, BTnet Premium for internet and BT Onebillplus to consolidate and simplify the billing process and get an overview of the entire communications estate.

As well as better and more cost-efficient management of its voice estate, Findel can now take advantage of our voice platform’s wide availability and integration capabilities to quickly assess and absorb new acquisitions. And with the obstructions to a converged voice and data network removed, everyone in the organisation has better access to the applications, systems and information they need.

“As the company has grown, we have inherited a mix of different suppliers’ equipment. Our BT Voice network is the glue that holds everything together and allows us to rapidly adapt. For example, following one acquisition we were able to quickly integrate an Avaya Automatic Call Distribution system with ease.”
– Trevor Teasdale, Communications Manager, Findel.

Get in touch with your BT Account Manager or email us to request a quote and learn more about Voice Access and how you can give your business the seamless cost effective access it needs.