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SPD: Scalable pay-as-you-go cloud-based contact centre
SPD: Scalable pay-as-you-go cloud-based contact centre
Challenge
SPD wanted a new contact centre that would integrate everything into a single easy-to-use package that they could update themselves
Solution
Hosted by BT the Next Generation Contact Centre solution supports 40 product-specific care and information lines across the European market
Value
As well as improved responsiveness, moving to the NGCC platform has saved SPD 30 per cent on its annual bills
Client
SPD is a world leader in the research, design, production, and supply of advanced consumer diagnostic products. Its brands such as Clearblue and PERSONA are familiar in many countries, trusted for their accuracy and simplicity by women keen to know more about their own reproductive health. SPD was formed in 2007 as a joint venture between Procter & Gamble and Inverness Medical Innovations (IMI). The company is headquartered in Geneva, Switzerland, with R&D and support facilities in Bedford in the UK.
Related industry
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BT for Pharmaceutical
Resilient and flexible managed IT solutions and services helping companies create cost-efficient transparent operations, improve regulatory compliance, minimise risk and drive value.