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Strathclyde Police: Simply better value voice communications
Strathclyde Police: Simply better value voice communications
Challenge
With its contract for BT Featurenet ending, Strathclyde Police wanted to source an alternative equally resilient solution at lower cost
Solution
BT Hosted Voice allows legacy systems to interoperate with IP-based voice services and features new best value deregulated call tariffs
Value
Update voice communications infrastructure implemented with minimal business disruption, delivering added functionality and higher resilience at lower cost
Challenge
With approximately 8,000 police officers and 2,600 civilian staff, Strathclyde Police is Scotland’s largest police force, and one of the biggest in the UK. It protects nearly 2.3 million people from Glasgow’s lively urban areas to the remoteness of Argyll and the islands of the Inner Hebrides. Voice communication is vital to co-operate with neighbouring forces and to provide reliable 24*7 public access.
“For the past fifteen years we have been using BT Featurenet, but this contract was due to end,” says Fiona O’Hare, Business Relationship Manager at Strathclyde Police. “We needed to find a replacement offering improved functionality. In its implementation we clearly could not afford service disruption.”
Strathclyde Police engaged with the Scottish Police Services Authority (SPSA) – the shared services organisation responsible for the procurement and operation of ICT services for all eight police forces in Scotland. The SPSA invited proposals from potential vendors under an Office of Government Commerce (OGC) framework. From the submissions received the field was narrowed to a shortlist of four before choosing a five-year BT Hosted Voice contract.
Fiona O’Hare explains: “We had a tried and tested platform in BT Featurenet, and we were looking to retain this resilience but at lower cost. The evaluation team scored BT highest overall against our criteria, so Hosted Voice emerged as the natural choice.”
