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The City of Edinburgh Council: Professional...
The City of Edinburgh Council: Professional application support for leading council
Challenge
Following a competitive tender Hitachi Consulting was appointed preferred supplier for Oracle E-Business suite support for BT’s local government clients
Solution
Under a BT contract Hitachi Consulting provides support for the Council’s Financial and Procurement E-Business Suite modules and data warehouse
Value
Hitachi Consulting has helped resolve some long term Oracle application issues and delivered some ‘quick-wins’ for BT and the Council
Challenge
The City of Edinburgh Council is determined to become one of Scotland’s top performing local authorities. In order to reduce its IT costs, in 2001 the Council entered into a ten year IT outsourcing partnership with BT, which was extended in 2008 for a further five years. Under the contract, BT took on full responsibility for the day-to-day operation and evolution of the Council’s networked infrastructure. The Council estimates that by outsourcing its IT infrastructure to BT it will save £23.3 million over ten years.
Andrew Unsworth, Head of e-Government at The City of Edinburgh Council, says: “The savings represent ten per cent of our IT budget and have allowed us to invest in, amongst other things, a self-service human resources system, a new schools administration system, and a key upgrade to our social care application.”
BT acknowledged that it needed the assistance of a single third-party partner organisation to provide on-going support services for its local authority clients running Oracle E-Business Suite applications.
Hitachi Consulting has a long established Managed Services Practice that provides a broad range of business and technology solutions from hardware management through to total business outsourcing. It supports a wide range of customers across many industries.
Following a competitive tender Hitachi Consulting was awarded the status of BT preferred supplier for Oracle E-Business suite support in the local government sector.
Michelle Browne, Application Support Manager working on The City of Edinburgh Council programme at BT Global Services, comments: “BT recognised that it didn’t have the level of Oracle expertise required to support some of its major contracts with councils. It is more cost effective to outsource the support than recruit the skills in-house and we selected Hitachi Consulting based on their demonstrable Oracle knowledge and the diversity of the skills they could provide.”