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TNT Express Benelux /
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UK Government Department: Making major relocation a seamless experience
UK Government Department: Making major relocation a seamless experience
Challenge
Minimising disruption and maintaining continuity to telephone services as businesses move buildings
Solution
BT smartnumbers, a hosted call redirection service, routing to any location using any network and changeable in real time
Value
Maintains continuity during the upheaval of building relocation at low cost across multiple platforms
The head office was being sold and this large UK government organisation was faced with rationalising its office accommodation in short order. With 4,500 staff, it had to close some offices and merge others, while making better use of available space elsewhere. New 0300 contact numbers were to be introduced in parallel.
The government department’s Telecoms Manager explains: “We needed to be more agile and flexible to meet our customers’ needs, and able to deliver calls to wherever we need them. No longer dependent on geographic location.”
To reduce complexity and minimise disruption it was decided that people who had to move would retain their existing phone numbers until they had been relocated. The issue therefore was to maintain continuity of service simultaneously across multiple technology platforms.